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Operations Specialist (Los Angeles)

Operations Specialist (Los Angeles)

CydcorLos Angeles, CA, US
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Specialist, Operations

Cydcor is a leader in outsourced sales, working with Fortune 500 and emerging companies to drive customer acquisition and business growth. Recognized for our sales expertise and client results, Cydcor has become one of the most trusted names in the industry.

Primary Duties and Responsibilities :

  • Serve as the primary point of contact supporting, ensuring seamless operational and compliance alignment.
  • Monitor and resolve system exceptions and ad-hoc operational assignments to reduce disruption and maintain workflow integrity.
  • Proactively identify opportunities for process and performance improvement across Operations and ICLs, apply strong critical thinking, and turn insights into action.
  • Analyze and diagnose system issues, identify data anomalies, and collaborate with relevant teams for resolution.
  • Support operations projects as needed, including audits, ad-hoc reporting, and post-implementation reviews.
  • Recommend and implement workflow enhancements that improve marketing operations and service delivery.
  • Escalate identified training or coaching opportunities for ICLs and Operations teams to promote continuous improvement.
  • Ensure full adherence to internal policies, compliance regulations, and company procedures.
  • Demonstrate reliable, punctual, and consistent attendance.
  • Perform other duties as assigned to meet evolving business needs.

Required Qualifications :

  • 23 years of administrative or coordination experience in a cross-functional, fast-paced business environment.
  • Excellent organizational skills with high attention to detail and accuracy.
  • Strong verbal and written communication skills with a professional demeanor.
  • Proven ability to prioritize and manage multiple tasks and deadlines with minimal supervision.
  • Demonstrates accountability and self-direction while working independently or collaboratively.
  • Comfortable interpreting and applying rules, procedures, or operational standards.
  • Proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).

    • Preferred Qualifications :

  • Experience with Salesforce or other CRM platforms.
  • Bachelor's Degree in Business, Communications, or a related field.
  • Familiarity with workflow automation or low-code tools (e.g., Zapier, Alteryx) or use of AI productivity tools (e.g., ChatGPT, Microsoft Copilot).
  • Background in supporting field sales teams, compliance, or service operations is a plus.

    • Ideal Candidate Profile :

    You are a problem solver and systems thinker who thrives in operational detail but never loses sight of the bigger picture. You're energized by enabling others, streamlining processes, and finding smarter ways to work. Your critical thinking helps turn insights into action, and your communication style builds trust across diverse teams.

    Working Conditions :

  • Hybrid Schedule In-Office : MondayThursday
  • Minimal travel may be required

    • This job description reflects core functions but does not restrict management's right to assign or reassign responsibilities based on evolving needs.

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    Operation Specialist • Los Angeles, CA, US