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Front Desk Associate Boynton Beach Area
Front Desk Associate Boynton Beach AreaStride MD • Boynton Beach, FL, US
Front Desk Associate Boynton Beach Area

Front Desk Associate Boynton Beach Area

Stride MD • Boynton Beach, FL, US
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We are seeking a professional and personable Front Desk Receptionist to join our endocrinology practice.

This position is the first point of contact for patients and plays a key role in ensuring smooth daily operations, patient satisfaction, and efficient front office management.

Key Responsibilities Patient Reception & Support

  • Greet and check-in patients in a warm, professional manner.
  • Confirm patient demographics and update insurance information.
  • Schedule, reschedule, and confirm patient appointments.
  • Check out patients and schedule follow-up visits Phone & Communication Management
  • Answer incoming calls and route them appropriately.
  • Respond to general inquiries and assist with appointment scheduling.
  • Relay messages between patients and clinical staff by office protocol.

Administrative & Operational Duties

  • Verify insurance eligibility; obtain necessary pre-authorizations.
  • Collect copayments and balances at check-in / check-out.
  • Maintain and update electronic medical records (EHR).
  • Process referrals and prior authorizations.

    • Compliance & Office Maintenance

  • Adhere to HIPAA and patient confidentiality policies.
  • Maintain a clean and organized front desk and waiting area.
  • Monitor front office supplies and assist with ordering as needed.

    • Check-In Duties

  • Register individuals by collecting and verifying their demographic and insurance information, completing paperwork, and ensuring all necessary forms are filled out.
  • Collect copays, or other fees for services rendered or accommodations, posting charges to patient account as appropriate.

    • Qualifications

  • High School Diploma or equivalent required.
  • 1–2 years of medical office or front desk experience preferred, especially in a specialty practice.
  • Experience with EHR systems (e.g., Athenahealth, eClinicalWorks, etc.).
  • Knowledge of insurance verification and medical terminology is a plus.
  • Excellent interpersonal, communication, and multitasking skills.
  • Ability to work in a fast-paced, team-oriented environment.
  • Bilingual English and Spanish fluency a plus Working Conditions
  • Office-based within a medical practice environment.
  • May require occasional travel between clinic sites for coverage, if applicable.
  • Sitting, standing, and / or walking for long periods of time while interacting with patients Schedule
  • Monday to Friday / practice hours
  • Occasional weekends as needed based on business needs.

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    Front Desk Associate • Boynton Beach, FL, US