Manager, Coding Education & Performance

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page. Time Type : Full time Department : Patient Accounts All Locations : 300 Ocean Avenue – Revere Position Summary : RESPONSIBILITIES & DUTIES

• Design and deliver ongoing education programs for providers related to CPT, ICD-10, HCPCS, modifiers, and E / M coding
• Conduct Pro Fee and Outpatient Coding audits of provider documentation and coding practices for accuracy, completeness, and compliance with payer and regulatory guidelines.
• Independently conduct reviews / audits on the adequacy of medical record documentation to support the codes selected by clinicians, coders and coding vendors in accordance with professional standards, organizational policies and procedures, laws, and regulations.
• Pursues education and training opportunities to assure compliance with current laws, rules and regulations by participating in professional education activities and obtaining and maintaining relevant certifications.
• Analyze audit trends to identify training opportunities, common errors, and documentation gaps.
• Maintain up-to-date knowledge of CMS, Medicaid, commercial payer, and industry standards for professional billing and coding.
• Participate in policy development, coding updates, and interdepartmental collaboration on coding compliance and billing initiatives.
• Escalate potential compliance risks or systemic issues to Revenue Cycle or Compliance leadership as needed.
• Sequences diagnoses, procedures and complications by following ICD-10-CM, Medicare, Medicaid, and other fiscal intermediary guidelines.
• Support implementation of coding changes related to payer policy or regulatory updates.
• Participate in professional development and maintain active coding certification(s).
• Lead or assist with quality assurance reviews across multiple specialties. EDUCATION :
• Preferred : Bachelor’s degree in Health Information Management, Health Administration, or a related field
• Familiarity with Massachusetts payer guidelines, Medicare, Medicaid regulations, and clinical documentation improvement Certifications :
• Required : Certified Professional Coder (CPC) and / or Certified Risk Adjustment Coder (CRC)
• Preferred : Additional auditing or documentation certifications (e.g., CPMA, CCS) EXPERIENCE :
• 10+ years of experience in professional and outpatient coding, provider education, or risk adjustment auditing
• Experience delivering coding education and conducting audits across multiple specialties
• Extensive knowledge of cpt, revenue codes, ICD-10-CM coding and HCC / risk adjustment methodologies
• Experience with Medicare Advantage risk models and patient documentation integrity
• Knowledge of healthcare administrative processes such as reimbursement policies and procedures, payer contracting, operations and billing regulations
• Strong management and staff development skills
• Proven analytics and performance improvement
• Knowledge of health care industry trends
• Extensive knowledge of Federal and State insurance programs (MassHealth)
• Independently interpret and analyze medical record documentation to ensure accurate coding assignment for Medical Decision Making (MDM) versus Time-based CPT selection, including the appropriate use of modifiers and diagnosis documentation.

Provide structured feedback to providers, coding staff, and vendor partners to support continuous quality improvement and adherence to coding regulations.

Collaborate with IT and the Informatics team to identify EPIC workflow or system improvements that enhance coding accuracy, documentation compliance, and revenue integrity outcomes.

Actively contribute to education and process development efforts that strengthen provider understanding and compliance with professional coding standards and payer requirements.

We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and / or expression or any other non-job-related characteristic.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request Federal Trade Commission Statement : According to the FTC, there has been a rise in employment offer scams.

Our current job openings are listed on our website.

We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms.

We do not ask individuals to purchase equipment for or prior to employment. E-Verify Program Participation Statement : NeighborHealth participates in the Electronic Employment Verification Program, E-Verify.

As an E-Verify employer, all prospective employees must complete a background check before beginning employment.