Administrative Specialist 1 (Business Systems Specialist - Licensing)
Join the Oregon Department of Agriculture (ODA) as a Business Systems Specialist - Licensing (Administrative Specialist 1 AS1).
Are you humble, hungry, and smart? Do you like to help people? Do you believe that good customer service is prompt, accurate, and courteous? Do you have a proven track record of ensuring the smooth operation of business systems while delivering a superior customer experience? If so, come join our Information Technology team!
Why the Oregon Department of Agriculture (ODA) :
- Innovative Mission : At ODA, we're at the forefront of protecting and promoting Oregon's agricultural communities and economies.
- Diverse Programs : ODA has 38 programs ranging from our staff and constituents in their dusty boots out in the fields to clean high-tech labs that serve every Oregonian.
- Collaborative Agency : The staff ("aggies") at ODA, are unified in the mission to support our farmers and ranchers across the state. As a Systems Administrator, you will work as a part of the IT team to ensure systems are always available to working for all aggies and the farmers and ranchers they support.
The Business Systems Specialist - Licensing (AS1), is a full-time permanent position located in Salem, Oregon. This position works full-time in-office ODA's Salem headquarters.
What you'll be doing :
In this role you will :
Provide timely guidance and support to users in their access and effective use of ODA's licensing and related business systems.Perform administrative processes related to ODA's licensing system and related processes, including : printing, filing, payment processing, data entry, data cleanup, etc.Initiate support tickets to resolve issues to ensure minimal disruption to licensing system processes.Help to identify and provision user access to licensing and related business systems.Assist with the basic analysis and research of licensing system processes to help with the design of new system features and tools.Plans, prepares and conducts training sessions when needed, on the use, standards, and best practices of ODA's licensing and related business systems.Communicate effectively with end-users to understand their technical needs and work to provide appropriate solutions.Document and maintain responses and resolutions to issues in ticketing system and create knowledge base articles for common technical problems and solutions.What we're looking for :
Experience providing in-person and remote support for licensing or similar business systems.Experience with administrative support tasks like printing, filing, payment processing, etc.Attention to detail when working with data, ensuring accuracy of quality of entry.Experience documenting incidents, technical writing, knowledge articles and delivering customer-focused training is highly desired.Effective and precise writing, grammar, and verbal communication skills.Self-motivated with an ability to manage time well, multitask, and prioritize workload and to work independently under pressure of tight deadlines.Proven ability to build relationships across an organization and develop collaborative partnerships.Ability to model empathy, compassion, and maturity as a member of a diverse team.Commitment to providing a superior customer experience.The Minimum Qualifications for this position are :
Two years of secretarial or basic administrative support experience that includes records processing, generating documents, and gathering and sorting data;Or, an associate degree in general office occupations and one year of experience with records processing, generating documents, and gathering and sorting data;Or, an equivalent combination of education and experience.In addition, preference may be given to the ideal candidate who can demonstrate :
Providing empathy to users who are experiencing frustration with technology.Clear communication skills when explaining or supporting users by phone and email.Knowledge or strong familiarity with both M365 software and the Apple ecosystem of hardware and operating systems.Experience working collaboratively with a team to identify and provide solutions.If you have these qualities, let us know through your application materials! It's how we will choose whom to move forward.
Projected Recruitment Timeline
Recruitment Closes : October 30, 20251st Round 45 min Interview : November 4 - 6, 20252nd Round if needed : November 11- 13, 2025These dates are approximate and may change.How to apply :
A cover letter and resume are required. Your cover letter should demonstrate how your experience and training relate to your qualities under the "what we're looking for" section above.Your cover letter may be addressed to the hiring manager, Ryan Schlunz, CIO.Upon submitting your application, please check your Workday account for additional tasks to complete, such as questionnaires, and to request veteran's preferences (if applicable).What's in it for you :
The opportunity to work in a productive and creative environment where no two days are the same! We offer a competitive benefits package, including comprehensive medical, vision, and dental benefits for employees and their qualified family members, as well as paid sick leave, vacation leave, personal leave, and 11 paid holidays a year. In addition, we offer membership in the Public Employees Retirement System (PERS), deferred compensation, and the opportunity to receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF).
For current state employees, please apply through your employee Workday account.
Please ensure you've provided a thorough and updated application regarding the position for which you are applying. The required application materials submitted at the time of application will be used to determine salary based on a pay equity assessment. For further information, please visit the Pay Equity Project homepage.This is an SEIU represented position.This recruitment may be used to fill future vacancies.The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. Please review the Classification and Compensation page for more details.United States Employment Eligibility : The Oregon Department of Agriculture does not offer visa sponsorship. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States. The Oregon Employment Department is an E-Verify employer. If you are a successful candidate, you must present your I-9 acceptable documents for employment verification.If you have questions about the recruitment or need accommodation for the recruitment process, don't hesitate to get in touch with the recruiter at oda.recruitment@oda.oregon.gov or call 503-986-4584.
