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Sales Operations / Customer Support Representative
Sales Operations / Customer Support RepresentativeSesh Products • Austin, TX, US
Sales Operations / Customer Support Representative

Sales Operations / Customer Support Representative

Sesh Products • Austin, TX, US
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Company Overview

At Sesh, we're building the next generation of nicotine alternatives—premium products that help people move away from smoking and vaping. We're a fast-growing CPG startup backed by top investors, with operations in the U.S. and Canada. Our team includes both in-office employees in Austin and remote teammates across North America, and we're united by speed, execution, and culture. We're scrappy, ambitious, and focused on building a brand and company we're proud of.

About the Role

We're seeking a Sales Operations / Customer Support Representative to help streamline our sales processes and deliver outstanding customer experiences.

Role Description

Administrative Task Support

  • Manage and process inbound sales orders, sample requests
  • Monitor order flow and proactively resolve fulfillment or compliance bottlenecks
  • Prepare sales presentations, meeting notes, and follow-up communications
  • Coordinate with Finance, Operations, and Marketing to fulfill sales-related requests
  • Support materials for trade shows, both on-site and off-suite support

Data Management & Reporting

  • Maintain SFDC accuracy with complete updates on opportunities, leads, and accounts
  • Refresh sales dashboard to identify areas of opportunity and resolve discrepancies
  • Consolidate and update sales reports for bi-weekly ELT review

    • Process & Compliance Support in a Regulated Industry

  • Track key sales KPIs and refresh dashboard reports
  • Support SKU launch readiness, including materials and timelines
  • Prepare sales documentation to maintain compliance with nicotine industry guidelines

    • "White Glove" Sales Support

  • Own post-account onboarding for B2B customers
  • Ensure accounts are "ready to sell" faster (labels, compliance, merchandising)
  • Be the first point of contact for operational questions so sales reps can focus on new business
  • Maintain account health dashboards so leadership can see account activation progress

    • Qualifications

    Must-Have :

  • 1 - 3 years' experience in Sales Operations or Sales Support
  • Proficiency with Salesforce or similar, and Microsoft / Google productivity tools
  • Strong attention to detail and data accuracy
  • Excellent organizational and time management skills

    • Preferred :

  • Experience with reporting / analytics platforms and sales planning methodologies
  • Background in nicotine, tobacco, cannabis, alcohol, pharm, or other regulated industries
  • Familiarity with compliance documentation (Certificates of Analysis, filings, product labels)
  • Knowledge of marketing / sales restrictions in regulated environments (advertising limits, geographic restrictions, age verification)
  • Ability to collaborate with legal / regulatory teams to ensure compliant practices
  • Experience handling confidential and sensitive data under strict protocols
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    Customer Support Representative • Austin, TX, US