Product Support Specialist Technical Support

About the Role

We are hiring a motivated and resourceful Product Support Specialist to deliver exceptional client and technical support across a suite of CRM, AI, and marketing platform solutions designed for marketing and sales teams. This role combines CRM automation expertise with multi-product support, balancing hands-on technical problem-solving with clear, confident client communication.

You will work directly with clients to troubleshoot issues, configure systems, and ensure their platforms are set up for success. You’ll also collaborate with our product management team to surface, prioritize, and track client-reported bugs and product feedback.

Key Responsibilities

CRM & Automation

• Configure, maintain, and optimize GoCRM automations to align with client business goals.

Multi-Product

Escalation

Issue Tracking & Bug

System Setup &

Knowledge

Qualifications

~1–3 years of experience in CRM platform administration / support (HubSpot, Salesforce, Zoho, or similar).

~ Hands-on experience with CRM automation tools, workflow builders, and integrations.

~ Familiarity with SaaS platform support and multi-product environments.

~ Excellent troubleshooting skills and ability to translate technical concepts to non-technical audiences.

~ Strong written and verbal communication skills; comfortable answering support calls.

~ Self-starter with a proactive, problem-solving mindset.

~ US-based with ability to work flexible business hours.

Preferred Skills

Experience with CRM systems, AI tools, or marketing automation platforms.

Basic understanding of APIs, data imports / exports, and system integrations.

Prior experience in a client-facing technical support or product operations role.

Salary