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Front Office Manager

Front Office Manager

Omni Houston HotelFernandina Beach, FL, US
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Job Posting At Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa, guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options, and family-friendly activities.

Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.

Job Description

To work closely with Director of Front Office and Front Office Manager and staff to ensure maximum Front Office operating efficiency.

Responsibilities

  • Handle all training with associates to ensure Omni Standards.
  • Communicate with all department managers on a continuing basis.
  • Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
  • Be very familiar with the hotel computer system for training maintenance and trouble shooting.
  • Complete weekly supply inventories to ensure adequate pars of such.
  • Complete rate discrepancy report and make needed changes.
  • Block / assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
  • Prepare group information sheets.
  • Complete check-out with balance report.
  • Complete credit check daily.
  • Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
  • Assure knowledge and training of Marketing Programs of company and hotel.
  • Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications

  • Previous luxury hotel experience strongly preferred within Guest Services or Front Office.
  • Previous Front Office Leadership experience required.
  • Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
  • Ability to stand for the entire scheduled shift.
  • Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
  • Knowledge of Property Management Systems and related computer programs.
  • Strong knowledge of Microsoft Office Software.

    • Omni Hotels & Resorts is an equal opportunity employer.

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    Front Office Manager • Fernandina Beach, FL, US