Project Coordinator - Field Services

Field Services Project Coordinator

The Field Services Project Coordinator will coordinate and dispatch technical resources for nationwide professional services engagements. This position will plan site installations, schedule resources, manage onsite escalations, track hours and budget, review deliverables and maintain quality control for assigned projects. This position interacts with internal and external resources as well as Customers daily. This individual will work closely with Subcontractors, Sales, Customers and Project Delivery teams to ensure project success. This position may require flexibility in working hours, including transitions from standard work schedule to a non-standard work schedule (after hours or overnight) based upon business need. This position reports to the PMO Manager in our SHI Austin, Texas office.

Include but not limited to :

• Proactively manage day-to-day operational and tactical aspects of multiple, large-scale projects from beginning to end, including client interaction and expectations
• Proactively manage changes in project scope, identify potential issues and devise contingency plans
• Evaluate potential technical resources prior to work assignment
• Plan, schedule and track field service technicians at Client sites
• Review and approve field dispatch work orders and payment to technicians upon site completion
• Effectively communicate expectations to project resources and stakeholders in a timely and clear fashion
• Assists in coordination of product delivery tracking
• Conducts regularly scheduled status calls
• Identify issues and provide recommended resolution in responding to projects
• Plan, schedule and track project timelines, milestones and deliverables using appropriate tools
• Define project scope, goals and deliverables that support client contracts
• Manage documentation and billing through project management platform

Behaviors and Competencies :

Skill Level Requirements :

Other Requirements :

The estimated annual pay range for this position is $50,000 - $65,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity M / F / Disability / Protected Veteran Status