Job Description
Job Description
Salary : Summary :
- The Players Club Supervisor monitors all activities in and around the Players Club area ensuring positive and friendly guest service.
Essential Duties and Responsibilities :
Observes all activity within assigned area offering assistance to playersCapable of handling routine guest complaints and incidents and exhibits the appropriate discretion to identify situations that require managerial personnelAssist with organizing and maintaining the cleanliness of the Players Club boothMaintains tracking of tickets sales for concertsMonitors and evaluates the Players Club Attendant on their shiftInput information in Players Club tracking system accurately and efficientlyEffectively schedule and monitor team members breaks and meal timesEffectively corrects behavior of Players Club Attendants as needed and properly documents their activitiesPromptly answers the telephone and take care of the guests inquiries promptly and professionallyEffectively and positively communicates information about the Golden Eagle Casino to the guestsPerforms essential duties of Players Club Attendant as neededMay work in the Marketing office to assist with other marketing projects as requestedMay work parades and other events off siteMay work in entertainment center for VIP parties, meeting, etc.Performs other duties as assigned by Marketing Directors, Manager on Duty or General ManagerP hysical Requirements :
To perform the essential duties of this job the team member may have to physically perform the following functions in an eight-hour day for the amount of time indicated.Task
Occasionally
(1% - 33%)
Frequently
(34% - 66%)
Constantly
(67% - 100%)
Standing
Walking
Change of Position
Reaching (extended hands / arm)
Reach across Midline
Handling (hold, grasp, seize, turn)
Fingering (pinch / pick)
Feeling (perceive attributes of objects)
Crouching / Squatting (bend legs / spine)
Crawling
Stooping (bend at waist)
Machine Control Operation
Arm / Hand
Simple Grasp (grasp lightly)
Fine Manipulation
Weight
Lifting / Lowering
X 20 - 50 lbs.
Carrying
X 20 - 50 lbs.
Pushing / Pulling (force exerted)
X 20 - 50 lbs.
Sedentary Work
Exerting up to 10 pounds of force occasionally, and / or up negligible amount of force constantly.Work related tasks & forces / weights associated :
Gazebo bag 40 lbs. (2 person lift done 4 times annually)T-shirts 5-6 lbs.Box of playing cards 2.75 lbs.Box of comp papers 26 lbs. (2 person lift is recommended)General Qualifications :
Must be able to deal effectively with other people both externally and internallyMust have strong oral communication skillsEducation and Experience :
High school diploma or GED