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Junior Technical Support Engineer
Junior Technical Support EngineerCONTAQT • Tampa, FL, US
Junior Technical Support Engineer

Junior Technical Support Engineer

CONTAQT • Tampa, FL, US
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Overview

Join to apply for the Junior Technical Support Engineer role at CONTAQT . Contaqt, a cloud contact center technology provider based in Tampa, Florida, is looking for a Junior Technical Support Engineer to join our growing support team and handle technical issues raised by customers.

Responsibilities

  • Handle customer's technical issues by phone, email and chat
  • Lead trainings for end-users, set up new users' accounts and profiles and deal with connectivity issues
  • Rapidly establish good working relationships with customers, support team and software developers
  • It may also be necessary to travel to our international clients worldwide and work on-site several times a year

Qualifications

  • 1+ year of experience in helpdesk departments or technical support for software products
  • Strong problem-solving and troubleshooting skills
  • Attention to detail
  • Experience in handling customer issues and crises in a production environment
  • Ability to work under pressure, meet deadlines and prioritize workload
  • Knowledge of computer networks, servers and security software and hardware (TCP / IP, DNS and DHCP, Firewalls etc)
  • Knowledge in telecom technologies, information systems and call center applications is a plus
  • Job Details

  • Location : Tampa, FL, US
  • Employment type : Full-time
  • Seniority level : Entry level
  • Job function : Information Technology
  • Industries : Software Development
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    Technical Support Engineer • Tampa, FL, US

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