Operations Management Lead

Job Overview

We seek a dedicated Operations Management Lead to lead and be accountable for auto, property, and other claims operations member service employees. The ideal candidate will have 6 years of progressive customer service, operational, military or leadership experience, including 2 years of claims handling experience.

The selected individual will manage either a team of Core Adjusters or Express Adjusters and be responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.

Key Responsibilities :

Inspect and review quality of claim files and provide feedback to employees as appropriate.

Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners.

Create conditions for success, remove obstacles, lead and champion change.

Achieve optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.

Required Skills and Qualifications :

Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree.

6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.

2 years of direct team lead, supervisory or management experience.

Experience using and interpreting data to make decisions.

Preferred Qualifications :

Current experience as a Claims Manager or Supervisor.

2+ years handling Complex Non-Injury Auto coverage and liability decisioning.

2+ years Physical Damage claims experience.

2+ years Auto injury claims experience.

Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals.

US military experience through military service or a military spouse / domestic partner.