Regional Customer Service Manager

Job Title : Regional Customer Service Manager

Location : On-Site near Mogadore, OH

Schedule : Monday-Friday

Salary : $110,000 - $130,000

Why This Opportunity Stands Out (Regional Customer Service Manager) : Regional Customer Service Manager

Lead and grow a full-service customer service operation within a highly respected, international organization

Collaborate across departments including supply chain, operations, R&D, and sales

Make a strategic impact by shaping systems and processes that scale quality service

Join a company with strong market presence in the manufacturing and distribution sectors

Contribute to key initiatives that improve efficiency and customer loyalty

Opportunity to lead change in a multi-regional, matrixed environment

Key Responsibilities (Regional Customer Service Manager) : Regional Customer Service Manager

Manage and develop a team of Customer Service Specialists, both on-site and remote

Ensure high service standards, including system proficiency, communication, and problem resolution

Coordinate cross-functionally with teams responsible for order fulfillment, credit, inventory, and forecasting

Support customer satisfaction through timely delivery, accurate orders, and proactive communication

Qualifications (Regional Customer Service Manager) : Regional Customer Service Manager

Bachelor's degree or equivalent experience (10+ years in customer service or call center leadership) preferred

Strong leadership experience managing teams in fast-paced environments Regional Customer Service Manager\

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