Counter Server

Overview

Counter Service at The Buttery is all about creating a warm, welcoming experience for our guests and our team alike.

In this role, you’ll be at the heart of daily service- taking orders at the register, running food, and sharing your knowledge of our menu and retail offerings. From packaging pastries and helping customers to keeping our displays beautiful and our space running smoothly, you’ll help bring The Buttery experience to life.

We’re looking for someone who thrives in a fast-paced, team-oriented environment, communicates clearly, and genuinely enjoys making people feel cared for. You’ll work closely with the rest of the team and serve as a brand ambassador, ensuring every guest’s visit feels memorable for all the right reasons.

Full, part time and seasonal positions available.

Responsibilities

• Provide exceptional service by greeting customers warmly, accurately taking orders, and handling transactions with efficiency and care.
• Maintain a clean and welcoming environment, ensuring all front-of-house areas, displays, and equipment are neat, organized, and up to health and safety standards.
• Support team operations by being cross trained on all areas of the job including cash handeling, food running, restocking displays, assisting with receiving deliveries, and reporting customer feedback or facility concerns to leadership.
• Uphold service standards by collaborating with the Service Lead to maintain quality, address customer inquiries, and reinforce a positive, respectful team culture.
• Contribute to team growth through ongoing learning, especially around coffee and tea offerings, and by helping train new staff on service, menu, and brand values.

Qualifications

What We Offer

About Us

We believe in more than just serving exceptional food and drink—we believe in fostering a community where great people, comfort, and quality converge.

The Buttery is many things :

We are a communal gathering place that fosters care and warmth through great hospitality in our customers' lives.  But most importantly, we are a collective of people coming together with a shared goal of building a healthy business through creating exceptional food and providing wonderful experiences.