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Territory Manager

Territory Manager

OtisRochester, MN, US
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Territory Manager

Otis is growing and we are recruiting a Territory Manager to manage the sales and operations for our team in the Rochester area. The main goal of the role is to provide day-to-day account management, sales and management and training of field staff, including employee selection, field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction. The role will be responsible for the southern Minnesota territory, reporting to the Service Sales & Operations manager.

On a typical day you will :

  • Ensure all aspects of field safety
  • Meet with customers to ensure obligations and expectations are achieved
  • Direct the performance of field maintenance and contractual service operations
  • Conduct field education training with field workforce
  • Maintain customer quality assurance, managing the expenditure of labor and materials
  • Improve efficiencies, managing route schedules and callback rates
  • Provide technical support, participating in sales estimation / proposals as required
  • Authorize repair orders and tracking completion
  • Lead change to better efficiency and communication

What you will need to be successful :

  • High school education required; BA / BS degree preferred or equivalent relevant work experience (at least 5 years)
  • Experience with leading a team of technicians is preferred
  • Elevator industry experience is desired, but not required
  • Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
  • Strong computer and technology skills, business acumen and a passion for customer service.
  • Work Authorization :

    Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions / applications, for this position.

    Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

    When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

    Today, our focus more than ever is on people. As a global, people-powered company, we put people passengers, customers, and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety, Ethics, Quality in all that we do.

    Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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    Territory Manager • Rochester, MN, US

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