Customer Service Representative

Overall Purpose : The Customer Service Representative is responsible for ensuring customer needs and expectations can be met with Hydraflow resources. The Customer Service Representative must actively communicate with customers, production, and quality to ensure customer needs and expectations are managed and met in a timely and accurate manner.

Essential Duties & Responsibilities :

• Create and process quotations
• Review and process purchase orders
• Assist with answering phones
• Provide information regarding products and services, billing, repair, and collections and
• respond to other types of inquiries
• Receive and manage calls and emails from customers
• Respond to inquiries regarding pricing, products, and Hydraflow policies
• Provide order processing data entry for requests from customers to place and manage orders, provide pricing and delivery information, and additional requests, by phone, fax, email, and EDI transactions
• Perform proactive follow up with other Customer Service members to ensure efficient resolution of customer requests through collaboration and effective teamwork
• Comply with Customer Service policies and procedures
• Adhere to 5S Standards
• Adhere to all company policies and procedures, including, but not limited to, policies for attendance and punctuality and standards for safety
• Act as a liaison between customers and internal departments to solve any customer challenges

Other Duties :

The preceding functions have been provided as examples of the type of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed.

Qualification Requirements :

Physical Demands :

Work Environment : Office environment