Event F&B Service Manager
The Event F&B Service Manager is responsible for managing services in various food and beverage outlets.
Responsibilities include :
- Manage dining room and event operations to ensure room is properly setup (tables, chairs, linens, table settings, glassware, etc.). Ensure service staff are in proper uniform
- Create shift sheets
- Communicate with service and kitchen staff regarding reservations and / or special events; conduct a pre-shift / pre-event meeting
- Manage bar and event beverage consumption. Maintain a Banquet Bar Control sheet for events
- Assist F&B Director / Manager with hiring, orientation, training, scheduling, performance reviews, and disciplinary actions
- Control food and beverage costs
- Create reports for leadership and accounting by maintaining accurate daily and weekly punch details
- Maximize food and beverage sales by identifying and targeting sales opportunities
- Enforce policies requiring the confirmation of legal drinking age and discontinue service to intoxicated guests
- Assist Food & Beverage Director in the delivery of staff meetings
- Implement and support initiatives and programs requested by management
- Other duties may be assigned by management.
Qualifications include :
Must be of legal age to sell and serve alcoholic beverages, applicable state card or certificate must be provided if required by state lawExperience in resolving customer issues / complaints as well as overall excellent customer service requiredProficient in computer software including Microsoft Word and ExcelSolid time management, organization, and prioritization skillsProven ability to effectively build and foster a team environmentAbility to make decisions in a fast-paced environmentValid driver's license requiredEducation includes :
Minimum of 5 years of related experience in customer service role within the hospitality industryMinimum 2 years of management experience in golf, hospitality, or service industry requiredSkills / Abilities / Personal Characteristics include :
Knowledge of Food Service RegulationsVerbal and Written CommunicationCustomer ServiceTeamworkSense of urgencyWorking Conditions include :
Food & Beverage Service Manager may be required to fill in as bartender, server, host, etc. to relieve staff during peak service hoursDays and hours of work vary by schedule and business needsEvening, weekend, and holiday work will be requiredWhile performing the duties of this job, the employee may be required to stand for long periods of time, to walk, read, hear, talk, balance, climb, use hands, use fingers, reach, stoop, kneel, crouch, crawl, smell, taste, push or pull. The employee may be required to lift and carry objects weighing up to 50 pounds. Specific vision abilities required for this position include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.May need to lift to 50 poundsReasonable accommodations will be made to enable individuals with disabilities to perform the essential functionsAmerican Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis, including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state and / or local law.