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NA PO1 CSR
NA PO1 CSRPepsiCo • Winston Salem, NC, US
NA PO1 CSR

NA PO1 CSR

PepsiCo • Winston Salem, NC, US
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PepsiCo Na Po1 Pilot Customer Support

This role contributes to PepsiCo's success by providing support to North America Power of One (NA PO1) Pilot customers by guiding / troubleshooting the NA PO1 Pilot ecommerce experience and handling customer inquiries, including service and delivery concerns. Establishing and maintaining Gold Standard business relationships and delivering

Responsibilities

  • Manage inbound customer contacts with white glove customer experience as the guiding principle
  • Follow-up with assigned customers as scheduled via phone and / or email to provide closed loop service and an exceptional customer experience
  • Identify customers' needs, clarify information, research issues, and provide solutions or alternatives
  • Ability to successfully coordinate and resolve manual customer inquiries to include but not limited to Delivery Issues from start to completion
  • Ability to be flexible and adapt to a rapidly changing environment as dictated by the pilot and manual nature of this work
  • Multitasking capabilities that include but not limited to email, online applications, and inbound / outbound calls
  • Ability to work successfully within a team environment with strong documentation skills and attention to detail
  • General knowledge of Pepsi and Frito brands and products
  • Ability to speak calmly to frustrated customers on a variety of topics : product availability, off schedule delivery requests, and minimum order adherence
  • Proven ability to work independently with minimal or no supervision
  • Understand pricing and payment at a customer level and help to resolve related issues
  • Maintain business relationship and tight wiring with Field Internal and external contacts

Compensation and Benefits :

  • The expected compensation range for this position is between $45,000 - $71,800.
  • Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
  • Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
  • In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility : Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.

    • Qualifications

    Preferred Job Qualifications :

  • Strong customer service & sales skills
  • Quick rapport builder
  • Solid PepsiCo business knowledge
  • Excellent follow-up skills
  • Result-oriented mindset
  • Strong communication skills
  • Flexible and adaptable to frequent change

    • Requirements :

  • 2 years of previous sales, logistics or customer service experience
  • High School diploma or GED
  • Strong communication, problem solving and process improvement skills
  • Strong computer skills (IE, Chrome, overall website comprehension)
  • Strong MS Office skills (Excel, Word, Outlook)
  • Ability to work effectively with minimal direction
  • Bi-lingual Spanish is a preferred capability
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    Csr • Winston Salem, NC, US