LPN Phone Nurse

Job description Specialty Orthopedic Group is currently seeking a Licensed Practical Nurse (LPN) Phone Nurse to join our team.

This position will be Monday–Friday, full time. Training will be completed at our Tupelo, MS clinic, after which the position will transition to remote work for Mississippi residents.

Please do not call in to Specialty Orthopedic Group regarding this position.

JOB SUMMARY The LPN Phone Nurse is responsible for patient triage, managing the nurse phone line, assisting with patient scheduling, and collaborating with providers and clinic staff.

This position provides support within the scope of practice, ensures accurate and timely documentation in the EMR, and promotes continuity of patient care.

The LPN Phone Nurse must be proficient with computer systems, have excellent phone etiquette, and demonstrate strong organizational and communication skills.

JOB RESPONSIBILITIES Answer and return patient calls promptly, documenting all communication in the EMR (ModMed).

Perform brief evaluations of patient situations to assess urgency and direct next steps within scope of practice.

Assist with patient scheduling, medication questions, and general patient education as appropriate.

Collaborate with providers, nurses, and staff to ensure continuity of patient care.

Record and maintain accurate documentation of patient and physician communications.

Prioritize multiple patient needs, ensuring timely responses and follow-up.

Serve as a resource for clinic staff regarding patient care concerns within LPN scope of practice.

Perform other duties as assigned.

JOB QUALIFICATIONS Active LPN license in Mississippi (required). 1 year of nursing experience preferred; orthopedic or phone triage experience a plus.

Strong computer proficiency; prior EMR experience.

Cooperative work attitude toward co-employees, management, patients, visitors, and physicians.

Ability to promote a favorable clinic image with physicians, patients, insurance companies, and the general public.

Powered by JazzHR