Customer Service Coordinator

Penske Customer Service Coordinator

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.

Salary : $27-29 / hour; Depending on experience.

Schedule : Monday - Friday 10 : 00AM - 6 : 30PM

Major responsibilities include : developing daily and weekly workforce plans, communicating with customers for maintenance updates, ensuring all Penske Rental units are maintained and prepared for customers, ensuring parts are available for scheduled work, holding vendors accountable for quality and adherence to schedule for outside work, providing customer service, maintaining shop productivity, coordinating with district billing clerks as necessary, and other projects and tasks as assigned by supervisor.

Qualifications : 2 years of customer service experience required, at least 1 year of hands on mechanical experience required, 2 years of supervisory experience preferred, at least 2 years of service department administration preferred, high school diploma or equivalent required, associates degree, technical school degree, or bachelors degree preferred, ASE certification preferred, prior experience with service scheduling programs and diagnostic programs preferred.

Physical requirements include the ability to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout the scheduled working period; use hands on a routine and daily basis to grasp, reach, touch, handle, feel, and / or otherwise operate required tools or controls; work safely at heights using applicable ladders and elevated working platforms; work safely in all weather conditions; and regularly lift and / or move up to 50lbs / 23kg and occasionally lift and / or move up to 100lbs / 45kg.

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing / Transportation Solutions : Penske Truck Leasing / Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success.