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Room Attendant

Room Attendant

Hilton Garden Inn IrvineIrvine, CA, US
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Job Description

Job Description

As a Hilton Room Attendant, you will play a critical role in delivering the exceptional guest experience Hilton is known for. You are responsible for the cleanliness and maintenance of guest rooms, public spaces, and designated back-of-house areas, ensuring all areas meet or exceed Hilton brand and cleanliness standards.

Essential Duties and Responsibilities :

  • Prepare housekeeping cart with the necessary supplies, linens, and amenities to service assigned rooms.
  • Follow Hilton’s safety protocols and knocking procedures before entering guest rooms.
  • Clean guest rooms thoroughly and efficiently within designated time standards, including bathrooms, windows, beds, and floors.
  • Replace linens, replenish amenities, and ensure all items are restocked to brand standard.
  • Follow proper procedures for reporting and handling of lost and found items.
  • Ensure guest room doors are securely closed after servicing.
  • Maintain cleanliness in corridors, service areas, and housekeeping storage rooms.
  • Accurately report clean rooms to the Housekeeping Supervisor for inspection.
  • Immediately report maintenance issues, broken items, or safety hazards to appropriate personnel.
  • Properly handle and return all room and section keys after each shift.

Additional Responsibilities :

  • Assist other Housekeeping team members and departments when required.
  • Participate in departmental meetings and training sessions.
  • Perform other duties as assigned by management.

    • Knowledge, Skills, and Requirements :

  • Ability to understand and follow verbal and written instructions in English.
  • Ability to communicate effectively with guests and fellow team members.
  • Must be able to bend, stretch, twist, reach, and perform repetitive movements.
  • Stand and walk for extended periods during the shift.
  • Lift and carry up to 30 lbs using proper lifting techniques.
  • Push and maneuver housekeeping carts weighing up to 100 lbs.
  • Strong attention to detail and time management skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Maintain a professional appearance and comply with Hilton grooming standards.

    • Position Summary / Resumen del Puesto :

    As a Room Attendant, you are responsible for cleaning and maintaining guest rooms, pasillos, áreas públicas y áreas internas (como lavandería y cuarto de blancos), siguiendo los estándares de Hilton y las políticas del hotel. Your goal is to ensure a clean, comfortable, and welcoming environment for our guests.

    Essential Job Functions / Funciones Esenciales :

  • Stock housekeeping cart con todos los suministros necesarios para limpiar eficazmente las habitaciones, especialmente cuando el houseman no esté disponible.
  • Knock and announce “Housekeeping” antes de entrar a cualquier habitación.
  • Limpiar a fondo cada habitación asignada dentro del tiempo establecido. Ensure all amenities (jabones, toallas, papel, etc.) are fully restocked.
  • Reportar habitaciones limpias al supervisor para su inspección.
  • Informar inmediatamente de cualquier daño o situación peligrosa (bombillas quemadas, muebles rotos, cerraduras defectuosas).
  • Reabastecer el carrito para el siguiente turno o día.
  • Asegurar que la puerta de la habitación quede cerrada al salir.
  • Mantener los pasillos y áreas de servicio ordenados y limpios en todo momento.
  • Turn in all lost and found items y llaves a la oficina de Housekeeping siguiendo el procedimiento del hotel.
  • Clean following Hilton’s Way of Clean standards.

    • Marginal Duties / Funciones Adicionales :

  • Ayudar a otros compañeros del departamento de limpieza cuando sea necesario.

    • Requirements / Requisitos :

  • Able to communicate effectively in English and / or Spanish – debe poder comunicarse efectivamente en inglés y / o español.
  • Capacidad para agacharse, estirarse, levantar, empujar y moverse constantemente durante el turno.
  • Able to lift up to 30 lbs y empujar carros de hasta 100 lbs.
  • Standing and walking for extended periods – estar de pie y caminar por largos periodos.
  • Atención al detalle para identificar pertenencias de huéspedes y asegurar una limpieza completa.
  • Uso de habilidades básicas de lectura y escritura para registrar habitaciones completadas.
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