Care Coordinator

Job Description

Job Description

Two Chairs is building a new kind of mental health system based on the idea that the status quo isn't good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we'll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work , 2024 Fortune Best Workplaces in the Bay Area , and 2024 Inc.'s Best in Business

One of our company values is "Embrace Differences" and diversity, equity, inclusion, and belonging are the principles guiding how we build our business and teams. We encourage interested candidates from all backgrounds to apply even if they don't think they meet some expectations of the role.

About the role

Care Coordination is part of our Care Operations team, which supports the operational processes needed to deliver exceptional mental healthcare. Care Coordination is a customer support team whose mission is to deliver and facilitate a best-in-class experience to our clients and to our clinical team. Care Coordination operates at the juncture of many functions and collaborates with Product & Engineering, Clinical Care, Care Operations, Marketing, and Business Development.

You'll be responsible for supporting our prospective and active clients throughout their care journey at Two Chairs.

Core Areas of Responsibility

Client Communications

• Support our clients via phone and email in 8 hour shifts between 9am - 5pm PST / EST.
• Serve as an empathetic point of contact for clients as they navigate care at Two Chairs.
• Explain basic insurance benefits and Two Chairs billing & insurance processes to prospective clients and / or clients actively in care.
• Continue to support clients throughout their care journey by answering questions related to care logistics and billing and insurance.

Clinician Communications

Impact and Success Indicators

Where you'll make an impact in the first 90 days :

Where you'll make an impact in the first year :

You'll be successful if you are :

Compensation & Benefits

The offer range is dependent on qualifications and experience. New hires can reasonably expect an offer between $47,005 and $55,300. The full salary range for this full-time, non-exempt role is $47,005 - $61,295.

Outreach Notice to Applicants

We are thrilled that you're interested in joining our team! To ensure a consistent and equitable hiring process for all candidates, we kindly ask that you refrain from reaching out to current employees regarding the role, your application, or the interview process. Our talent acquisition team is committed to carefully reviewing all applications and will reach out directly if they decide to move forward.

All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.