Customer Care Representative (Inbound Call Center)

Description

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment? We are seeking a dedicated and experienced Customer Care Representative to join our team in an inbound call-center environment. The ideal candidate will have a consistent work history, have proven experience in a fast-paced working environment and have experience in an inbound call-center setting.

Customer Service & Inbound Call-Center Experience Required.

Your primary responsibilities will include handling incoming customer inquiries, resolving issues, and ensuring customer satisfaction. This position offers long-term employment opportunities for individuals committed to excellence and growth.

Essential Responsibilities

• Answer inbound phone calls in a call center environment from customers and provide assistance.
• Maintain proper documentation to record customer service activity.
• Provide regular updates to customers, which may include providing difficult information to customers with confidence and deescalate situations while on the phone.
• Record returns, process replacement orders and file shipping claims as needed.
• Contact vendors via phone and / or email for return authorizations, invoices and credits while keeping proper documentation of contact with vendors.
• Contact customers regarding return issues, payment of open invoices or collections issues.
• Complete additional documentation and specialty project as directed by supervisor.
• Assist other team members as needed or when directed by supervisor.
• Work in harmony with all other team members and departments on a regular basis.
• Other duties and project, as assigned.

Requirements

Why Kleen-Rite?

About Kleen-Rite Corp.

Kleen-Rite Corp is a leading car wash wholesale supplier, dedicated to providing exceptional products / services and outstanding customer experiences. We are currently seeking a professional, dependable, and reliable individual to join our team as a Customer Care Representative in our Columbia, PA office. The ideal candidate will have tenacity and desire to build a career in the customer service field, while being a Solutions Provider within the team. This position has the potential for advancement opportunities.

Kleen-Rite Corp. is an Equal Opportunity Employer.

As a Customer Care Representative, you will play a vital role in delivering top-notch, best-in-class customer service and maintaining positive relationships with our valued customers. Join our team and be part of a company that values professionalism, dependability, and reliability while providing rewarding career growth opportunities in the customer service field.