Bilingual Senior Customer Service Rep (English / Spanish) - Urgently Hiring!

ADP is hiring bilingual  Senior Client Support Consultants.   This position is hybrid - working 3 days in the Miami office and 2 days from home each week.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change   your #1 goal is to help clients who have between 1- 49 employees.  Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #MakeYourMark?    Apply now!

To learn more about Client Services at ADP ,   watch here :   https : / / adp.careers / Client_Services_Videos

WHAT YOU'LL DO :   Responsibilities

What you can expect on a typical day :

TO SUCCEED IN THIS ROLE :   Required Qualifications

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include :