Supervisor Health Information Management

Description

Summary :

Supervises the NHMP East HIM HIA Scan Techs and HIM Techs who perform indexing and e-fax for the centralized NHMP practices. Responsible for the summarization of volume, quality and productivity data and works with various sections on process improvement activities and standards development. Oversee training of new staff, as well as the ongoing training of current staff as systems and processes are revised.

Responsibilities :

1.Supervises the NHMP HIM HIA Scan Techs who travel between the various practices to collect, sort and scan clinical documents, working to ensuring they meet established productivity and quality standards.

2.Supervises the NHMP HIM Tech staff who index scanned batches and e-fax documents, working to ensure they meet the established productivity and quality standards.

3.Responsible for the daily operations of the offsite HIM ambulatory scan, index and e-fax area ensuring the quality, efficiency, consistency and process improvement of the ambulatory HIM workflows. Closely monitors these processes to identify backlogs and make staffing adjustments as needed.

4.Works closely with NHMP practice administrators to ensure standardized protocols are followed related to document collection, scanning, indexing and provider tasking.

5.Performs quality audits on the scan and index processes to ensure guidelines are followed and gives feedback to staff as appropriate.

6.Performs back-up system administration duties for the Cerner WQM e-fax module, including adding users, testing system upgrades, troubleshooting and working closely with the vendor and IT personnel to resolve issues in a timely manner to minimize the impact on clinical workflows.

7.Acts as back-up for WQM updates and distribution of related documentation for various HIM and clinical process workflows, as providers enter and exit the network.

8.Responsible for the day to day collection and summarization of NHMP volume, quality and productivity data. Works closely with HIM Ambulatory Manager analyze data for process improvement and the development of standards.

9.Coordinates and performs training sessions for all new central and non-central NHMP office practice clerical staff on a monthly basis.

10.Assists with various aspects of hospital and practice EMR planning, system support, table maintenance and testing. Validates that new / revised system functionality works correctly after changes and updates.

11.Performs scanning and indexing tasks as time allows on a daily basis and provides coverage for the areas supervised during staff PTO.

12.Fulfills all compliance responsibilities related to the position.

13.Performs other duties as assigned.

Working Conditions :

Manual : Some manual skills / motor coord & finger dexterity

Occupational : Some occupational risk

Physical Effort : Medium to Heavy effort. May exert up to 35 lbs. force

Physical Environment : Generally pleasant working conditions

Company : Nuvance Health

Org Unit : 2073

Department : Health Information Management

Exempt : No

Salary Range : $28.78 - $53.45 Hourly