Restaurant District Manager

Job Description

Job Description

Restaurant District Manager

QDOBA Mexican Eats is seeking an energetic Restaurant District Manager who has a passion for flavorful food and a guest-centric culture. The Restaurant District Manager will play a key role in providing multi-unit leadership to restaurant level Managers including driving restaurant sales, training, & safety, and profitability.

This is a highly visible role tasked with consistently delivering guest service excellence, operational effectiveness and strong revenue results.

KEY DUTIES / RESPONSIBILITIES :

• Ensure all management and employees are focused on meeting and exceeding guidelines related to food quality and excellence, facility cleanliness, maintenance practices and service procedures
• Attain the financial objectives of the business through effective management of people, product, service and facility processes, including a focus on the revenue and profit components
• Manages to budget; follows-up daily on the operating numbers
• Thinks strategically and helps managers to identify trends and implement action plans to improve restaurant sales and profit.
• Performs an active role in promoting the Qdoba restaurant in the local community, including networks with community leaders to establish relationships; participates and represents the Company in community events; keeps informed of local competitor activities.
• Promotes a guest-centric culture and holds restaurant managers accountable for continuously improving the guest experience, including : reviews guest experience reports (i.e. Voice Of Guest, Earn the Next Visit, guest relations calls), coaches and empowers restaurant management to deliver on all aspects of the guest experience including food quality and safety, speed of service, employee friendliness, problem resolution, cleanliness and order accuracy.
• Provides constructive and actionable feedback; follows-up with managers to ensure timely and professional resolution of guest complaints and guest issues; contacts guest as needed.
• Conducts high impact visits to the restaurants to observe all areas of operations and evaluate the guest experience.
• Develops relationships with restaurant employees and promotes a work environment of mutual respect; seeks and acts upon employee feedback; addresses employee relations issues and ethics calls; conducts employee investigations and resolves issues.
• Oversees the ongoing training and development of internal and external candidates for management and team leader positions; partners with management to identify development needs and implement development plans; and ensures succession management by leading training sessions and workshops.

QUALIFICATIONS :

PHYSICAL REQUIREMENTS :

COMPENSATION & BENEFITS