Community Support Specialist, Lion Holdings

Job Description

Job Description

Create memorable moments. Provide extraordinary service. Communicate clearly and engage a high-profile client base. Offer unreasonable hospitality. Hello Community Support Specialist ! Join us.

The Community Support Specialist is responsible for responding to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution related to a proprietary product. He / She resolves problems and communicates solutions or requested information to the customer. The Community Support Specialist focuses on engaging users and clients and ensuring full utilization of all the product's features and benefits.

This product, HireMetrics, is an AI HR platform designed to give every qualified applicant an instant, fair interview while empowering HR teams with clear, explainable insights. It’s a revolutionary platform that enables faster hiring decisions, smarter teams, and strong growth.

Job Responsibilities

• Analyze a customer's service needs and coordinate with other service or technical departments to develop and deliver an appropriate solution for each customer
• Support Community Management and partner with cross-functional teams including social media, graphic design, engineering, talent acquisition, and human resources
• Develop and maintain a deep understanding of the organization and services offered to resolve more complex inquiries
• Use a customer relationship application or database to record activities and research product information
• Work with a product team to develop the product to best in class by soliciting feedback from customers and peers
• Drive sign-up and activation of users
• Build and foster relationships with users and ensure a positive user experience
• Help users launch HireMetrics by highlighting features and benefits
• Provide user support on all channels (e.g., email, SMS, DMs)
• Inform users about new features and functionalities
• Monitor and report on feedback and online reviews
• Update our internal databases with information about technical issues and useful discussions with users
• Share feature requests and effective workarounds with team members
• Gather user feedback and share with our Product, Sales, and Marketing teams
• Organize and participate in events to build community and boost brand awareness

Job Qualifications

Compensation : Salary + Performance-Based Bonus, Comprehensive Benefits Package. Final compensation will be determined based on experience and skills and may vary from the range listed above.

https : / / www.youtube.com / c / valuetainment

Valuetainment is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

Powered by JazzHR

rTE9VokFvp