Technical Support Engineer

A company is looking for a Technical Support Engineer to provide exceptional service and support to customers.

Key Responsibilities

Provide technical support to customers through various channels

Troubleshoot and diagnose complex technical issues, escalating when necessary

Maintain and update FAQs and Knowledge base with product updates

Required Qualifications

3-5 years of experience in technical customer-facing roles, preferably in a SaaS B2B environment

Experience working in a startup or high-growth environment

Strong analytical mindset with tech-savvy skills

Ability to communicate effectively with individuals at all levels

Experience with tools such as SQL, Zendesk, or JIRA is a plus