Job Description
Job Description
Description :
Office Managers (level 1) are responsible for all basic office operations, including but not limited to : patient care, local / remote PCS team management, facility management, and team cooperation and collaboration.
Duties / Responsibilities :
Essential :
- Oversee daily office operations, including patient communication, phone calls, and order processing.
- Maintain inventory levels for medical supplies and equipment
- Schedule patient equipment deliveries and pick-ups.
- Ensure proper documentation and filing of patient and billing records.
- Monitor office cleanliness and ensure compliance with health and safety standards.
- Ensure office is up to date and within standards of compliance requirements.
- Manage budget – Reportable to Senior Manager, Comptroller, and CFO
- Approve timecards and time-off requests.
- Business Development Manager readiness for satellites.
- Product knowledge of products in catalogue.
Non-Essential :
Assist with planning small office events or gatherings.Support project-related administrative tasks as needed.Perform other duties assigned by management.Provide answers to questions / issues from other departments.Track PCS1 90-day introductory period and On the Job Training (OJT)Make sure office staff certifications / CEU’s remain up to date.Supervise new Certified Orthotic Fitters COF and prepare non-certified team members to become certified as a COF.Duties for Performance Appraisal :
Ensure patient orders are processed within 24 hours.Maintain inventory accuracy above 95%Complete all documentation and expense reports within set deadlines.Respond to internal and external inquiries within 24 hours.Meet key performance indicators (KPIs) on a consistent basis.Required Skills / Abilities :
Excellent verbal and written communication skills.Proficiency in Microsoft Office / Gsuite Platforms.Interdepartmental collaboration, cooperation, and teamworkAbility to manage and balance office staffing needs with PTO needs of the internal and external teams.Leadership and mentoring skills and the ability to counsel team members in all circumstances, to include recognition for positive impacts and corrective action for unmet standards.Exemplify the company mission and culture.Education and Experience :
A high school diploma or GED is required.Certified Orthotic Fitter (COF) is required.Minimum of 6 months of experience in providing customer services in a health care setting, medical office, sports rehab, fitness, or retail environment.Minimum of 6 months of experience in a leadership / management role.Preferred Education and Experience :
Associate degreeBachelor’s degreeTwo years of successful experience in providing services under the supervision of a certified practitionerPhysical Requirements :
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Prolonged periods sitting at a desk and working on a computer.Must be able to lift 15 pounds at times.Ability to support patient fitting / cast needs effectively and accurately.Ability to walk, bend, stand, kneel, and reach constantly during a workday shift.Visual acuity (near and distant) is sufficient to maintain accurate records, recognize people, and understand written direction.Ability to speak and hear sufficiently to understand and give directions.Fine motor skills adequate for scheduling and preparing patients, equipment, and supplies for treatment.Work Environment :
Operates in a professional office environment and routinely uses standard office equipment.
Position Type / Expected Work Hours : ??
This is a full-time salary position. Days and hours of work are Monday through Friday. Hours vary by location. Some work may be required on weekends or evenings.
Supervisory Responsibilities :
This position has supervisory responsibilities. This position has supervisory responsibilities to include but not limited to :Timecard approval for payrollPTO request managementAnnual Competencies Training ManagementAnnual Performance ReviewsTravel :
Local and satellite locations as needed.Out-of-town and overnight travel may occasionally be required.Additional Duties :
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities listed below are not limited and may be subject to change at any time with or without notice.
Requirements :
