Service Center Analyst

A company is looking for a Service Center Analyst to provide first-line support and excellent customer service to users.

Key Responsibilities

Identify and resolve incidents within agreed Service Level Agreements (SLAs) and fulfill service requests

Take ownership of incidents, monitor trends, and escalate major incidents as necessary

Provide technical support for hardware, software, and networking issues, including user access assistance

Required Qualifications

Two-year technology degree or equivalent combination of experience and education

Experience in incident and request management, preferably in a service desk environment

Familiarity with ticket management systems, ideally ServiceNow

Experience in a medically related environment or ITIL-based environment

ITIL Foundation Certification and other relevant certifications (A+, Network+)