Freight Management Specialist

Freight Management Specialist

Responsible for customer service functions within the freight management division of the transportation department.

Values and business practices :

• Customer first We deliver on what we promise to our customers with a positive attitude.
• We treat everybody with respect and dignity.
• We operate with high business ethics.
• We are a good corporate citizen.
• We value our professional relationships.
• We strive to have a "Continuous Improvement Culture".
• We are committed to the safety of our employees and our equipment / facilities.

Company expectations :

Our expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.

Flexibility :

Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).

Reliability :

Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.

Attitude :

Maintains a "Whatever It Takes" attitude. Lives by company stated values and inspires others.

Willingness to learn :

Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.

Initiative :

Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings.

Quality of work :

Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work. Understands the importance of "Only Handle It Once OHIO", by completing work correctly the first time.

Follows directions :

Follows all written and verbal instructions provided by management, project leader, etc

Communication :

Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager / supervisor.

Appearance :

Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.

Position competency :

Position expectations :

Customer service :

Operations :

Freight management reports :

Project management :

Cross coverage :

On call coverage :