Assistant Service Manager - Hillsborough NH

Assistant Service Manager - Hillsborough NH

4 Intervale Drive, Hillsborough, NH 03244, USA

Overview

The Assistant Manager lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to help the Service Manager ensure that all customers get a different & better experience. As the second in charge at the location, the Assistant Manager must be able to lead the team when the Service Manager is not working, ensuring effective communication, teamwork, and operation in serving customers at their location. The Assistant Manager ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The Assistant Manager delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.

Essential Duties & Responsibilities

• Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
• Serve customers by consulting with them, building relationships with them, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection.
• Achieve better than average success in customer engagement as measured by VIP Sales & Execution (SAX) score
• Learn and be able to successfully execute all managerial activities as assigned by the Service Manager and help lead the team to deliver a different and better customer experience to every customer.
• Learn VIP's processes and be prepared to successfully execute the essential duties and responsibilities listed below
• a. Help the Service Manager develop a superior team
• i. Ensure all associates have taken and passed all their required LMS training
• ii. Have all associates complete any and all relevant vendor training
• iii. Make sure all associates are T.I.A basic automotive service certified
• iv. Sign up associates and provide study material for any applicable ASE certifications
• b. Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings
• c. Monitor e-mail throughout the day for customer appointments and communication
• d. Train, support and deliver the 5 for 5 process to educate our customers about their vehicle's conditions and partnering with them on any necessary solutions
• e. Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order
• f. Attend off site meetings and training sessions as needed. Typically, several times per year

Facility and Equipment Maintenance

Procedural Compliance

Additional Responsibilities

Performance Measurement

The Assistant Manager supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports.

Standard Management Work Week

Required Qualifications

Strong people management and leadership skills, motivational, supportive, assertive, and decisive

Two years related experience in automotive service management

Current, valid driver's license issued in state of residence

Essential Job Functions

Essential job functions include the following. Other duties may be assigned. The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Assistant Manager job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.

Physical Demands

The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following is a summary of the physical activities involved. Protective back support belts must be worn when performing strenuous physical activities involving lifting and exerting force.

Essential Physical Activity Requirements

Essential Weightlifting / Force Exertion Requirements

Listed below is a summary of the weightlifting / force exertion requirements. The following categories describe the time spent and weight lifted in the position.

Note : Some items originally listed as a table-like format have been reformatted into accessible HTML elements to improve readability and structure. The content has not been altered.

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