Starlink Enterprise Account Manager, Maritime

Starlink Enterprise Account Manager, Maritime

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

Starlink Enterprise Account Manager, Maritime

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink's growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink.

Responsibilities :

• Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention / growth of the relationship and revenue.
• Supporting, closely managing, and learning from the direct customers that require unique Starlink products to meet their industry needs (i.e. maritime, rail, trucking, agriculture, cellular backhaul, gateway, etc.)
• Defining, standardizing, and streamlining processes, enabling these custom solutions to scale across the business
• Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
• Building relationships to identify requirements and manage expectations
• Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business
• Retaining and growing the value of accounts in both hardware and service revenue
• Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
• Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

Basic Qualifications :

Preferred Skills and Experience :

Additional Requirements :

Compensation and Benefits :

Pay range : Enterprise Account Manager : $110,000.00 - $150,000.00 / per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations : job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.