Technical Support Riverside

Leading Automotive Aftermarket Mobile Electronics Manufacturer is looking for help in their Technical Support Department. We are looking for a person who is familiar with automotive-electronics (12Volts) to join our team.

Location : Riverside, CA

What the Job Entails : You will be on the front lines, taking calls, answering emails and monitoring our live-chat portal from installers and people installing our products in their vehicle. You will be the connection between our customers and our industry leading software engineers to be sure we are able to fix any software problems and / or add new upgrading features. You will get to take part in new product testing as new products come out.

What You Need to Do :

• Be willing and able to go above and beyond to take care of the customer.
• Have pride in your work and are willing to finish the job to the end.
• Must be able to adapt on the fly from tech call to tech call. We receive a wide range of tech calls ranging from the novice user to the experienced installers
• Have good phone and email etiquette.
• Have a basic understanding of computers and how to download, unzip, upload files.
• Have a basic understanding of 12-volt multimedia systems and Android apps.

Qualifications and Skills :

Must have knowledge of how car electronics work, specifically the Audio system.

Must know your way around a computer, PC and Mac.

Be able to install, update and troubleshoot software.

Be able to learn new tasks and programs quickly.

Must be able to multi-task! We cannot stress this enough!! A big part of the job is being able to stay on top of multiple tech support issues, following up with customers while also staying on top of office work.

Know your way around Microsoft office – Word, Excel, Outlook.

Call management – know how to figure out the customers problem quickly and effectively offer the right solution.

Bonus point for those with Prior IT and / or computer support experience.

This is a full-time position Mon-Fri. 7 : 00AM-4 : 00PM (1 hour lunch, two 10 mins breaks)

5 Paid Holidays a year. (After 90 Days)

1 Week Vacation after first year. 2 weeks after 2nd year.

Compensation DOE

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