Lead Quality Control Technician

Job Description

Job Description

At Corvias, you'll join a team wholeheartedly invested in their work. In return, we offer support intended to strengthen your professional, financial, emotional, and physical wellbeing. Your wellbeing is not just a priority, it's at the heart of the Corvias employment experience.

Who We Are

At Corvias, we're experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners' most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission.

How You'll Contribute to the Team :

The Lead Quality Control Technician uses advanced knowledge of maintenance trades to perform quality inspections of the physical assets, grounds, and amenities of the property management portfolio, including inspection of completed work orders and adherence to policies and procedures. This hands-on role requires a detail and process-oriented, analytical thinker who can identify and address maintenance deficiencies, adhering to Quality Control Program guidelines, and implement additional training and / or corrective actions for employees and vendors. Ensuring quality of work aligns with expectations of residents and partners for a quality living environment and promoting a culture of accountability and continuous improvement amongst the maintenance team, is at the forefront of this role.

Primary Responsibilities Include :

• Maintain a high standard of customer service by ensuring maintenance work is conducted in a manner that supports resident satisfaction and resiliency of housing.
• As a working team leader, this positions performs quality control inspections of work orders identified through the quality control application or assigned by supervisor which may include neighborhoods, homes, community centers, grounds, work orders, adhering to Quality Control Program guidelines and SOPs.
• Assist the Director of Quality Control with organizing and prioritizing all facets of the quality control program for assigned installation.
• Perform Visual Inspection and / or Mechanical inspection for selected turned homes ready for inbound residents.
• Maintain organization and attention to detail. Manage and track quality issues through all phases of the inspection process and be accountable for ensuring task completion.
• Communicate all quality issues to the Quality Control Regulatory Compliance Manager or Director of Quality Control in a timely manner, along with recommendations for any corrective actions that may be necessary.
• Collaborate with stakeholders to ensure compliant quality outcomes across the portfolio and understand the business impact of quality deficiencies.
• Foster an environment of accountability and continuous learning and technical development. Mentor in all areas of maintenance to include plumbing, electrical, appliances, and carpentry.
• Support the Quality Control Regulatory Compliance Manager and / or Director of Quality Control in the creation of training materials and participate in end user training.
• Properly complete all quality inspection documentation in accordance with policy guidelines.
• Work in conjunction with maintenance teams to ensure adherence to Corvias Policy, Procedures, and SOPs as well as applicable local, state and federal laws.
• Champion the Corvias culture, mission, vision, and values, and maintain the highest standards of business professionalism.
• Other duties as assigned.

Role Specific Requirements Include :

Competencies :

Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.

Teamwork and Collaboration - Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, department goals, and / or organizational goals. Values diverse perspectives and working with others as a way to achieve the best output possible.

Problem Solving and Decision Making - Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.

Resilience - Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.

Creativity and Innovation - Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things. Encourages experimentation and accepts failure as a driver of innovation.

Exceptional Benefits for Exceptional Team Members

The salary range for this position is estimated to be $29.00 to $39.00 per hour, depending on experience, skills, qualifications, and work location.

As a company striving to be the best place to work, we want to ensure an environment of collaboration, inclusion and learning exists throughout all teams, locations and divisions. To support our team members, we offer a benefits package that is generous and flexible enough to meet you where you are today and tomorrow.

Corvias employees are eligible for :

Equal Opportunity Employer / Veterans / Disabled

Corvias Corporate Services, LLC (the "Company") does not discriminate in employment or applications for employment based on an applicant's sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws

Learn more about Pay Transparency.

Thank you for your interest.