Senior Customer Reliability Engineer, Reliability Incident Management

Senior Customer Reliability Engineer, Reliability Incident Management

5 days ago Be among the first 25 applicants

Note : By applying to this position you will have an opportunity to share your preferred working location from the following : New York, NY, USA; Austin, TX, USA; Sunnyvale, CA, USA

Minimum Qualifications

• Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
• 9 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• Experience in reading / debugging code written in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) and in virtualization and orchestration frameworks.
• Experience troubleshooting / advocating in a customer-facing environment, and triaging technical issues (e.g., hardware, software, application, operational, process).
• Experience with incident management and response in a distributed systems environment.

Preferred Qualifications

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes to use technology to connect with customers, employees and partners.

As a Senior Customer Reliability Engineer, you will be a pivotal individual contributor on the CRIM team. You will be entrusted with providing technical leadership directly to customers. This role requires a unique blend of technical expertise, exceptional customer-facing skills, and a proactive mindset to prevent incidents before they occur. You will leverage your experience to guide customers in adopting SRE principles, navigating incidents, and ultimately building more reliable systems on Google Cloud.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $144,000-$211,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Seniority level

Employment type

Job function

Industries

Referrals increase your chances of interviewing at Google by 2x

J-18808-Ljbffr