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Service Coordinator
Service CoordinatorNeil Huffman Auto Group • Frankfort, KY, US
Service Coordinator

Service Coordinator

Neil Huffman Auto Group • Frankfort, KY, US
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Job Description

Job Description

Neil Huffman Nissan is currently in search of a Automotive Service Concierge / Customer Relations Associate.

Daily responsibilities may include :

  • Greet customers in a timely, friendly manner. Keep customers informed on the status of their vehicle.
  • Assist with scheduling appointments.
  • Obtain customer and vehicle data.
  • Advise customers on the care of their cars and help educate on the proper maintenance schedules.
  • Establish "time promised" and communicate updates.
  • Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate or time promised.
  • Handle telephone inquiries regarding work in process and appointments.
  • Deliver vehicle to customer and answer any questions.
  • Keep Quick Pricing Guide, Signals Checklist, Maintenance Menus, and other service department forms up-to-date.
  • Communicate with management any issues that may arise in a timely manner.

Qualifications :

  • Professional personal appearance.
  • Excellent oral and written communication skills.
  • Friendly face and voice, reliable, and a customer first attitude. Automotive experience isn't required but a good attitude is!!
  • XTime knowledge is a plus.
  • We offer a competitive pay structure based on experience and demonstrated ability.

    • We offer benefits such as :

  • Health
  • Dental
  • 401K
  • Life
  • Vision
  • Short Term Disability
  • PTO
  • Paid Vacation
  • Drug Free Work Environment

    • Any additional questions please contact Suada Humic (502-736-7308).

    1800 Williamson Ct. Louisville, Ky. 40223

    Job Posted by ApplicantPro

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    Service Coordinator • Frankfort, KY, US

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