Resident Counselor III

Job Description

Job Description

Resident Counselor III :

The Housing Opportunities Commission of Montgomery County (HOC) was established in 1974 to better respond to the County’s need for affordable housing. HOC is authorized to acquire, own, lease, and operate housing; to provide for the construction or renovation of housing; obtain financial assistance from any public or private source to assist its housing activities; and arrange for social services, resident services, and daycare.

HOC’s Resident Services Department strives to enhance the lives of HOC customers by coordinating and implementing a vast array of high-quality programs, services, and resources. Through collaborative partnerships with Montgomery County, the federal government, and various community-based organizations, Resident Services is able to offer comprehensive service coordination, impactful resident programs, and robust supportive housing services to individuals and families who reside in HOC owned-managed properties or receive HOC housing subsidies, as well as applicants on HOC’s waitlist.

The Resident Counselor III will provide a broad range of supports to HOC customers, including complaint resolution, crisis intervention, lease compliance assistance, information and referrals, assessment, service coordination, and community engagement.

Note : This is a hybrid position. Employees are eligible to work remotely two days a week once the 6-month probation period has been successfully completed.

Job Duties :

• Assist customers with resolving complaints and inquiries; develop relevant solutions, connect customers to resources to address the inquiry / complaint.
• Conduct individual and community-level assessments and develop service plans to address stated needs.
• Identify local partners, establish and maintain relationships, and coordinate services through formalized partnerships.
• Utilize Yardi and Assessforce to enter and rack customer participation data
• Perform community engagement and outreach via door-to-door, home visits, meetings, surveys, focus groups, etc.
• Design and implement in-person and virtual activities and workshops for customers residing at the assigned property.
• Work collaboratively with the property management team and other community partners to address customer needs and deliver relevant services.
• May be required to operate the agency’s 15-passenger vehicle to transport customers to / from activities.
• Some evenings and weekends may be required.
• Perform other duties as assigned.

Physical Demands :

The work is mostly sedentary in nature, which requires exerting up to 25 pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. While there’s a standard amount of typing of documents and email, the job primarily entails interacting with people and may involve the ability to sit or stand for extended periods of time.

Minimum Qualifications

Experience :

Education :

Knowledge, Skills, and Abilities :

HOC is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. HOC promotes a drug-free workplace.

HOC conducts criminal background checks, employment reference checks, and where applicable, reviews driving records in determining suitability for employment. Selected applicants will be required to submit to pre-employment drug and alcohol screening. Employment is contingent upon drug and alcohol test results.