Field Services Representative I Installed Sales

Ignite your career at Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you'll be equipped with all the tools, training, and resources you need, and you'll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

PURPOSE

Addresses construction service and product issues at the customer's site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Investigates / examines the condition of company building workmanship and products on the customer's site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.
• Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.
• Negotiates and approves third party repair / adjustment; inspects completed work for quality adherence.
• Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
• Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

High school diploma or General Education Degree (GED), or equivalent combination of education and experience. This position is considered entry level with on-the-job training available.

COMPETENCIES

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people -first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what's possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple - provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here www.bldrbenefits.com .