Field Technician

Field Technician

Integral to our post-sale process and our customers' satisfaction, Window Nation's Field Technician provides accurate project measurements and completes services to the relevant stakeholders.

Core Role Responsibilities

Visit residential customer sites to measure each window, door, sliding glass door opening as needed

Ensure order meets required installation specifications; ensure comprehensive purchase order, including material and labor requirements

Support pricing process by providing accurate measurements and assessments for labor / materials

Review installation project / process with customers

Anticipate roadblocks that could impact customer expectations, job costs and / or code performance; recommend solutions

Execute change order specifications

Maintain service parts inventory and equipment

Complete service assessments; identify needed services, materials, and labor to relevant stakeholders

Fulfill service appointment specifications

Ability to learn and stay proficient with all Window Nation products, install techniques, and service techniques

Maintain proficiency to do all tasks of the position

Maintain a substantive knowledge of product, install techniques, and construction basics

Maintaining a driving record that meets company's insurance standards

Ability to use an extension ladder in a safe manner to measure windows and perform services

Must be able to pass EPA certification and follow EPA regulations

Knowledge of local permit / license / historical / HOA requirements

Basic Qualifications

High School Diploma, GED, or equivalent

2+ years professional experience measuring replacement windows

2+ years professional experience installing / repairing windows, roofing, siding, and related home improvement projects

Valid Driver's License

Preferred Qualifications

Proficiency with MS Word, MS Excel; experience with Customer Relationship management systems preferred

Capability to navigate various applications on an iPad

Customer-centric mindset

Superior time and project management skills

Ability to navigate a CRM system (i.e., SalesForce, Dynamics, Microsoft systems)

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.