Personal Injury QA Analyst

A company is looking for a Personal Injury Quality Assurance Analyst.

Key Responsibilities

Implement and execute a Personal Injury Quality Assurance program to enhance service quality and client experience

Monitor and assess communications (calls, emails, texts) for quality and adherence to protocols

Analyze performance data and prepare quality reports for management review

Required Qualifications

2-3 years of call center experience

Education equivalent to high school diploma or GED

Knowledge of quality assurance terminology, methods, and tools

Intermediate or higher Microsoft Office skills

Fluent in English; Spanish bilingual preferred but not required