Customer Service Representative

A company is looking for a Customer Service Representative responsible for providing telephonic support to patients, customers, and providers.

Key Responsibilities :

Handle inbound and outbound calls to identify patient needs and provide appropriate support

Schedule, reschedule, confirm, and cancel patient appointments

Accurately enter and update patient information in the scheduling system

Required Qualifications :

High School Diploma / GED

Must be 18 years of age or older

1+ years of experience scheduling patient appointments in a call center or high-volume call environment

6+ months of experience with Microsoft Word / Excel or Google Docs / Sheets

Must be available to work any 8-hour shift between 8 : 00 AM and 8 : 00 PM EST, including weekends