Shift Leader

Shift Leader

Position Summary : The Team Member / Shift Leader is passionate about ensuring team members provide our guests a superior dining experience with friendly, quick, accurate service in a clean and safe environment.

I. Primary Job Duties

The position of Team Member / Shift Leader is responsible for the following major duties and tasks :

1. Creates a World Class Guest Experience

• Creates an in store service environment that exceeds guest expectations with regard to friendly, quick and accurate service. Builds team understanding and commitment to guest service standards.
• Provides guests a “brand right” environment in which to place their orders, receive their food and dine inside the restaurant.
• Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.
• Provides guest satisfaction by assisting and resolving all complaints in person or by phone,
• Ensures that all incoming calls are handled in a prompt, courteous, and professional manner.

2. Delivers Exceptional Brand Standards, Cleanliness and Safety

3. Communicates Openly With Manager and Team Members

4. Demonstrates and Fosters Team Work

5. Performs Administrative Duties as Assigned

II. Technical and Other Skills Required :

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