Talent.com
Collections Representative

Collections Representative

R+L Global LogisticsOcala, FL, US
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Collections Representative

Responsibilities and Essential Job Functions Include, But Are Not Limited To The Following :

  • B2B commercial collections nationwide
  • Follow established dunning process
  • Monitor customer account details for non-payments, delayed payments and other irregularities
  • Plan collection strategy for customer accounts
  • Daily verbal and written communication and follow-up for collection of payment with small to large customer accounts, documenting conversations in our system in detail (tasks, payment promises, etc)
  • Ensure timely follow up to all delinquent accounts, by utilizing all collection and credit tools available
  • Alert management to any possible insolvent accounts
  • Investigate and resolve customer queries
  • Daily / weekly account status reporting
  • Recommend adjustments and write offs

Qualifications, Knowledge, Skills, and Abilities :

  • High school diploma or GED required
  • 2+ years collections experience, B2B commercial collections preferred
  • Must be analytical and detail oriented
  • Must be organized, have keen attention to detail and accuracy
  • Must be proficient with Microsoft Office Suite including Outlook, Excel and Word
  • Must possess the ability to use sound judgment when making independent decisions
  • Must have excellent verbal / written communication and follow-up skills
  • Knowledge and experience with local, state and federal collection laws
  • Knowledge of TL, LTL, Import / Export, Customs, accounts receivable, and accounts payable processes a plus
  • Ability to read, write, and speak English fluently; bilingual Spanish a plus
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    Collection Representative • Ocala, FL, US

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