Talent.com
Patient Access Engagement Specialist

Patient Access Engagement Specialist

Emory HealthcareAtlanta, GA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Emory Healthcare

Be inspired. Be rewarded. Belong.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide :

  • Comprehensive health benefits that start day 1
  • Student Loan Repayment Assistance & Reimbursement Programs
  • Family-focused benefits
  • Wellness incentives
  • Ongoing mentorship, development, leadership programs...and more

11 : 00a - 8 : 00p / Full-Time / 40hrs

Job Requirements

JOB REQUIREMENTS :

  • Acts as a first point of contact within the Scheduling Department for new and reoccurring patients and physician offices scheduling various outpatient / inpatient appointments across Emory Healthcare.
  • Answer inbound calls in high volume call center environment.
  • Greets callers in an enthusiastic manner providing exceptional customer service and positive attitude at all times.
  • Enters all patient demographic, medical and financial information accurately into Epic scheduling system.
  • Maintain basic understanding of insurance, pre-certification and referrals.
  • Performs scheduling functions in accordance with policies and procedures.
  • Responsible for the scheduling, rescheduling and cancellation of all outpatient and procedures These services include but not limited to : radiology, laboratory, cardiopulmonary, sleep center, rehab services, outpatient services, and dietitian services.

    • Key Responsibilities

    KEY RESPONSIBILITIES :

  • Apply in-depth knowledge of imaging protocols to schedule appointments accurately, minimizing rescheduling and ensuring a positive patient experience.
  • Schedule mammography screenings, diagnostic mammograms, and bone density (DEXA) scans, ensuring accurate entry of patient information into the scheduling system.
  • Review radiology reports to interpret radiologist recommendations and schedule appropriate appointment types based on clinical needs.
  • Utilize various imaging scheduling tools, adapting to new technologies as needed to enhance scheduling accuracy and efficiency.
  • Transcribe, scan, and upload imaging orders into the scheduling system, ensuring precise order entry and adherence to departmental guidelines.
  • Efficiently schedule Ultrasound, General Diagnostics, and CT imaging appointments, providing patients and clinical staff with necessary preparation instructions.
  • Manage appointments for advanced imaging modalities, understanding and adhering to specific requirements and protocols for each procedure.
  • Coordinate complex imaging appointments that require radiologist presence using supplemental scheduling tools, ensuring alignment with departmental schedules.

    • Minimum Qualifications

    MINIMUM QUALIFICATIONS :

  • Minimum 6 months of medical office experience, scheduling environment or call center required.
  • AS / BS degree in Business Administration, Healthcare or medical office experience, scheduling environment or call center is preferred.
  • Preferred scheduling knowledge in various specialties including mammography and bone density.
  • ADDITIONAL REQUIREMENTS : Previous experience in imaging scheduling, including but not limited to ultrasound, general diagnostic, and MRI, is preferred.
  • Applicants must maintain quality scores requirements and adhere to scheduling guidelines.
  • Experience in registration aspects is also preferred, along with the ability to navigate multiple applications effectively.
  • Strong computer, writing, and customer service skills are essential.
  • Candidates must actively participate in ongoing training and cross-training to enhance skills and knowledge relevant to the role, ensuring patient satisfaction.
  • Additionally, applicants may be required to work various scheduled hours / shifts, including evenings, nights, weekends, and holidays to support the needs of the operations to ensure excellent patient care.

    • PHYSICAL REQUIREMENTS : (Medium / Max 25lbs) : up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

    ENVIRONMENTAL FACTORS : Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to : Blood-borne pathogen exposure Bio-hazardous waste Chemicals / gases / fumes / vapors Communicable diseases Electrical shock , Floor Surfaces, Hot / Cold Temperatures, Indoor / Outdoor conditions, Latex, Lighting, Patient care / handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work ta

    Additional Details

    Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

    Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at careers@emoryhealthcare.org . Please note that one week's advance notice is preferred.

    serp_jobs.job_alerts.create_a_job

    Engagement Specialist • Atlanta, GA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Travel Nurse RN - Telemetry

    Travel Nurse RN - Telemetry

    Access HealthcareAustell, GA, US
    serp_jobs.job_card.full_time
    Access Healthcare is seeking a travel nurse RN Telemetry for a travel nursing job in Austell, Georgia.Job Description & Requirements. Access Healthcare Job ID #72883122.Pay package is based on 1...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Access Specialist

    Patient Access Specialist

    Wellstar Health SystemMarietta, GA, US
    serp_jobs.job_card.full_time
    How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $1,759 per week in Mableton, GA

    Travel Physical Therapist (PT) - $1,759 per week in Mableton, GA

    AlliedTravelCareersMableton, GA, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Centra Healthcare Solutions to find a qualified Physical Therapist (PT) in Mableton, Georgia, 30082!. Centra Healthcare Solutions is seeking an experienced Physic...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel CT Tech in Marietta, GA

    Travel CT Tech in Marietta, GA

    AlliedTravelCareersMarietta, GA, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Titan Medical Group to find a qualified CT Tech in Marietta, Georgia, 30006!.Titan Medical is looking for travelers to fill a Travel CVOR Tech position for a 13 ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Access Specialist (Contract)

    Patient Access Specialist (Contract)

    RandstadRoswell, GA, US
    serp_jobs.job_card.full_time
    Are you a healthcare professional looking for a patient access representative role? We are looking for experienced patient access representatives that will speak to patients in the cancer center de...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel CT Tech - $2340 / Week

    Travel CT Tech - $2340 / Week

    Ventura MedStaffLawrenceville, GA, US
    serp_jobs.job_card.full_time
    Ventura MedStaff is seeking an experienced CT Tech for an exciting Travel Allied job in Lawrenceville, GA.Shift : 3x12 hr nights Start Date : 11 / 10 / 2025 Duration : 13 weeks Pay : $2340 / Week.Founded i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel MRI Tech - $2274.18 / Week

    Travel MRI Tech - $2274.18 / Week

    FlexCareFayetteville, GA, US
    serp_jobs.job_card.full_time
    FlexCare is seeking an experienced MRI Tech for an exciting Travel Allied job in Fayetteville, GA.Shift : 5x8 hr PMs Start Date : 11 / 10 / 2025 Duration : 14 weeks Pay : $2274. Why Clinicians Choose FlexCa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel CT Tech - $2374 / Week

    Travel CT Tech - $2374 / Week

    Host HealthcareMarietta, GA, US
    serp_jobs.job_card.full_time
    Host Healthcare is seeking an experienced CT Tech for an exciting Travel Allied job in Marietta, GA.Shift : Inquire Start Date : ASAP Duration : 13 weeks Pay : $2374 / Week. At Host Healthcare, we are d...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Process Improvement Specialist - Patient Access Support

    Process Improvement Specialist - Patient Access Support

    Children's Healthcare of AtlantaAtlanta, GA, US
    serp_jobs.job_card.full_time
    Children's is one of the nation's leading children's hospitals.No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow.We'r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel CT Tech - $2256.25 / Week

    Travel CT Tech - $2256.25 / Week

    Host HealthcareLawrenceville, GA, US
    serp_jobs.job_card.full_time
    Host Healthcare is seeking an experienced CT Tech for an exciting Travel Allied job in Lawrenceville, GA.Shift : Inquire Start Date : 11 / 10 / 2025 Duration : 13 weeks Pay : $2256.At Host Healthcare, we a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel CT Tech - $2251 / Week

    Travel CT Tech - $2251 / Week

    Medpro Healthcare StaffingMarietta, GA, US
    serp_jobs.job_card.full_time
    Medpro Healthcare Staffing is seeking an experienced CT Tech for an exciting Travel Allied job in Marietta, GA.Shift : 3x12 hr days Start Date : 10 / 20 / 2025 Duration : 13 weeks Pay : $2251 / Week.Joint ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel CT Tech - $1,774 to $1,967 per week in Marietta, GA

    Travel CT Tech - $1,774 to $1,967 per week in Marietta, GA

    AlliedTravelCareersMarietta, GA, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with LRS Healthcare to find a qualified CT Tech in Marietta, Georgia, 30060!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits package,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Access Specialist

    Patient Access Specialist

    Wellstar Health System, Inc.Marietta, GA, US
    serp_jobs.job_card.full_time
    How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At WellStar, our mission i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Access Specialist I - ED Services

    Patient Access Specialist I - ED Services

    Wellstar Health SystemMarietta, GA, US
    serp_jobs.job_card.full_time
    Emergency Department Registration Specialist.How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Access Representative

    Patient Access Representative

    Emory HealthcareAlpharetta, GA, US
    serp_jobs.job_card.full_time
    At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that e...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel CT Tech - $2580 / Week

    Travel CT Tech - $2580 / Week

    Cynet HealthMarietta, GA, US
    serp_jobs.job_card.full_time
    Cynet Health is seeking an experienced CT Tech for an exciting Travel Allied job in Marietta, GA.Shift : 5x8 hr days Start Date : ASAP Duration : 13 weeks Pay : $2580 / Week. Ranked #5 Best Travel Nursi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel CT Tech

    Travel CT Tech

    Axis Medical StaffingMarietta, GA, US
    serp_jobs.job_card.full_time
    Axis Medical Staffing is seeking an experienced CT Tech for an exciting Travel Allied job in Marietta, GA.Shift : 3x12 hr nights Start Date : ASAP Duration : 13 weeks. TOP RANKED TRAVEL NURSING COMPANY...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel CT Tech - $2106 / Week

    Travel CT Tech - $2106 / Week

    Ventura MedStaffMarietta, GA, US
    serp_jobs.job_card.full_time
    Ventura MedStaff is seeking an experienced CT Tech for an exciting Travel Allied job in Marietta, GA.Shift : 3x12 hr days Start Date : 10 / 27 / 2025 Duration : 13 weeks Pay : $2106 / Week.Founded in 2018 ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days