UX Researcher (USA Remote)

UX Researcher (USA Remote)

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services : Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate.

Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Turnitin, LLC is an equal opportunity employer- vets / disabled.

Job Description

Turnitin is a pioneer in education technology with its roots in academic integrity, delivering flexible assessment solutions to higher education institutions, high schools, and graduate programs. With the broadest and deepest applications of AI for education, Turnitin is building innovative new products for the next decade of education. We are seeking an experienced researcher to help us increase our velocity to deliver knowledge, products, and capabilities to help educational institutions empower student outcomes with academic integrity. As a UX Researcher, you will be responsible for planning and executing end-to-end research projects. You will collaborate closely with product and engineering partners as well as the cross-functional UX team.

To succeed in this role, you must have a solid foundation in research practices and can tie insights to tangible business results. You thrive in a highly ambiguous, fast-paced environment. Our environment requires discernment in research approaches, understanding when to prioritize speed for timely insights and when to apply thorough rigor to ensure depth and accuracy.

A day in the life :

The UX Researcher will be working closely with each team member as well as product and engineering stakeholders on a day-to-day basis. The researcher will design, plan, and conduct studies that combine qualitative depth with quantitative confidence, translating findings into actionable insights that guide product development and iteration. They will work closely with the UX Research team, where every work day is full of fun, engagement, and building meaningful connections with each other.

Responsibilities :

Independently spearhead both small-scale and mid-sized research projects

Collaborate with cross-functional teams to clarify and define research objectives

Equip designers, product managers, and other stakeholders with insights into user needs

Contribute to streamlining and enhancing the operational efficiency of the research team

Identify and employ the optimal channels for disseminating research findings

Plan and actively engage in participatory workshops

Champion and advocate for best practices in UX research across the organization

Present and communicate research insights to key decision-makers and stakeholders

Continuously seek feedback on research endeavors and actively provide feedback to peers

Qualifications

Essential :

Bachelor's degree in psychology, human-computer interaction (HCI), statistics, social science, or equivalent professional experience

Knowledge and skills equivalent to 27 years of industry experience in UX research or related fields (e.g., market research, behavioral science, applied statistics)

Proven experience in designing, implementing, and analyzing quantitative research studies (e.g., large-scale surveys, product usage analysis, experimental designs, segmentation studies)

Strong statistical analysis skills with the ability to apply the right methods (e.g., regression, factor analysis, significance testing, clustering) to generate robust insights

Ability to independently manage end-to-end research projects, from scoping and data collection through to synthesis and communication of results

Experience integrating quantitative findings with qualitative insights to provide a holistic view of user needs and behaviors

Demonstrated ability to transform data-driven insights into actionable recommendations that directly influence product decisions

Proven expertise in collaborating with cross-functional product and engineering teams

A strong research portfolio that demonstrates multiple methods and approaches to research along with the tangible outcomes and impact of the work

Desirable :

Prior experience conducting research specifically within the education sector

Experience researching AI-related topics

Outstanding interpersonal skills, with a knack for building relationships and influencing cross-functional teams

Proven track record of collaborating effectively in a diverse team environment

Tii Elements :

Curiosity - Has a growth mindset and leads with questions vs. assumptions. Unleashes creativity and possibility by actively seeking new experiences, information, and knowledge; embraces challenge, takes risks, learns fast and welcomes change.

Articulate Communication - Possesses an outstanding aptitude for both written and verbal communication, with an innate ability to present ideas clearly and persuasively.

Accountability - Holds oneself responsible for required actions, and ensures that team members / colleagues / peers also own responsibility for their designated tasks while meeting collective team and company goals. All in service of creating a high performing environment.

Collaboration & Influencing - Effectively communicates and cooperates with peers, partners, leaders & customers to achieve outcomes. Builds relationships and fosters an environment wherein people can naturally work together for the good of the company and our customers.

Resourcefulness - Possesses a mindset of abundance and redefines what's possible; creates and advances ways of achieving results in new or difficult situations either by appropriating additional resources, or by doing more with less.

Additional Information

The expected annual base salary range for this position is : $83,400 / year to $139,000 / year. This position is bonus eligible / commission-based.

As a Remote-First company, actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to : experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered.

Total Rewards @ Turnitin Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do.

Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.

Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

Action & Ownership - We have a bias toward action and empower teammates to make decisions.

One Team - We strive to break down silos, collaborate effectively, and celebrate each other's successes.

Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Remote First Culture

Health Care Coverage

Education Reimbursement

Competitive Paid Time Off

4 Self-Care Days per year

National Holidays

2 Founder Days + Juneteenth Observed

Paid Volunteer Time

Charitable contribution match

Monthly Wellness or Home Office Reimbursement

Access to Modern Health (mental health platform