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Client Services Associate

Client Services Associate

Biodesix, Inc.Louisville, CO, US
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Job Description

ABOUT US

Biodesix is a leading diagnostic solutions company, driven to improve clinical care and outcomes for patients. Biodesix Diagnostic Tests support clinical decisions to expedite personalized care and improve outcomes for patients with lung disease. Biodesix Development Services enable the world’s leading biopharmaceutical, life sciences, and research institutions with scientific, technological, and operational capabilities that fuel the development of diagnostic tests, tools, and therapeutics.

Our Mission : Transform patient care and improve outcomes through personalized diagnostics that are timely, accessible, and address immediate clinical needs.

Our Vision : A world where patient diseases are conquered with the guidance of personalized diagnostics.

For more information, please visit www.biodesix.com.

OVERVIEW

The Client Services Associate provides administrative support to members of the Client Services Specialist team and the Sales Team. Additionally, this role provides management of all administrative tasks to allow Client Services to focus on “holds” management and support.

JOB LOCATION & SCHEDULE :

Louisville, CO - Hybrid | 3 days On-Site

Monday through Friday

RESPONSIBILITIES

  • Triage of email inbound to appropriate Client Services Associate.
  • Continuous management of billing holds and tasks including obtaining insurance and demographics before and during the billing cycle.
  • Creates and orders tear pads for sites.
  • Orders kits and monitors delivery of those kits, reporting delays to the team.
  • Cross-trains on fundamentals of test request entry and basic sales support.
  • Orders Sales collateral

REQUIREMENTS

  • Strong communication skills both oral and written
  • Manage and prioritize daily duties with incoming requests
  • Develop and adhere to a system for managing workload to ensure all tasks and requests for assistance are handled timely
  • Strong customer service skills for a variety of stakeholders across the organization
  • Handle confidential financial and personal information appropriately
  • Ability to tactfully handle stressful and difficult situations
  • Communicate and coordinate with internal departments
  • Ability to adapt to emerging situations and respond with a sense of urgency
  • Organized with attention to detail
  • Handles confidential financial and personal information appropriately
  • Ability to tactfully handle stressful and difficult situations
  • Communicate and coordinate with internal departments

    • EDUCATION AND EXPERIENCE

  • High School Diploma required
  • Associates Degree or some college preferred
  • 2+ years office administration and customer service experience

    • COMPENSATION

  • Base Compensation Range $21.50 to $23.00 per hour
  • Discretionary Bonus opportunity
  • Comprehensive health coverage : Medical, Dental, and Vision
  • Insurance : Short / Long Term Disability and Life Insurance
  • Financial benefits : 401(k), Flex Spending Account
  • 120 hours of annual vacation
  • 72 hours of paid sick time off
  • 11 paid holidays + 3 floating holidays
  • Employee Assistance Program
  • Voluntary Benefits
  • Employee recognition program

    • Individual base compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.

    Biodesix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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    Client Service Associate • Louisville, CO, US