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Case Manager

Case Manager

ThriveLouisville, Kentucky, US
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A faith-based nonprofit organization in Louisville is seeking a compassionate Case Manager to provide individualized support to individuals experiencing homelessness. This vital role combines advocacy, care coordination, and faith-based service to address housing, mental health, addiction, and other barriers, helping clients work toward stability and long-term independence.

Key Responsibilities

Client Assessment & Planning

  • Conduct comprehensive assessments of client needs, including housing, health, income, and personal goals.
  • Develop individualized service and housing plans in collaboration with clients.
  • Monitor client progress and adjust plans to support long-term stability.

Advocacy & Resource Connection

  • Connect clients with appropriate community resources such as shelters, healthcare, mental health services, and recovery programs.
  • Advocate on behalf of clients with housing programs, government agencies, and service providers.
  • Assist clients in navigating housing applications and overcoming barriers to permanent housing.

    • Crisis Intervention & Support

  • Provide crisis intervention and de-escalation using trauma-informed and harm-reduction practices.
  • Support clients in developing life skills, financial literacy, and self-advocacy to foster independence.
  • Educate and empower clients around goal setting and resilience.

    • Collaboration & Documentation

  • Work with multidisciplinary teams including healthcare providers, outreach workers, and housing specialists.
  • Maintain accurate case documentation, service plans, and progress notes.
  • Contribute to program development, best practices, and service workflows.

    • Learning Center Development

  • Help establish a Learning Center by assessing client needs and skill gaps.
  • Coordinate with community partners to source or develop classes in areas such as employment readiness, household management, and life skills.

    • Qualifications

  • Bachelor’s degree in Social Work, Psychology, Human Services, or related field (preferred).
  • 1–3 years of experience in case management, social services, homeless services, or behavioral health.
  • Experience working with vulnerable populations impacted by homelessness, mental illness, substance use, and trauma.
  • Knowledge of trauma-informed care, harm reduction, and strengths-based approaches.
  • Familiarity with local housing systems, public benefits, and community resources.
  • Strong communication, crisis management, and advocacy skills.
  • Ability to work independently and collaboratively in fast-paced environments

    • Desired Traits

  • Compassionate, client-centered, and mission-driven.
  • Skilled in problem-solving, organization, and cultural sensitivity.
  • Calm and steady in crisis situations.
  • Dedicated to empowering individuals toward long-term success.
  • Team-oriented but comfortable working independently in the field.

    • Spiritual Alignment

    This position requires alignment with Christian values and practices, including :

  • A personal relationship with Jesus Christ.
  • Belief in the Bible as the foundation for faith and daily life.
  • Agreement with the Exodus Statement of Faith.
  • Active membership in a local evangelical church.
  • A Christ-like attitude in speech, actions, and service to others.

    • Physical & Work Conditions

  • Frequent sitting, standing, walking, and occasional lifting.
  • Field-based and office-based work with community travel required.
  • Regular interaction with individuals in crisis or unstable living situations.

    • Compensation

  • $50,000–$55,000 / year, depending on qualifications and experience

    • Thrive is an Equal Opportunity Employer.

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    Case Manager • Louisville, Kentucky, US

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