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Clinical Service Representative II - Faculty Practice Plan

Clinical Service Representative II - Faculty Practice Plan

Washington University in St. LouisSaint Louis, MO, US
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Scheduled Hours

40

Position Summary

Provides clinical office support including greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co-payments.

Job Description

Primary Duties & Responsibilities :

  • Greets patients, assisting with form completion; verifies accuracy of patient's insurance and demographic information; provides HIPAA forms, arbitration forms and consent-to-treat forms.
  • Collects co-pays for services; verifies and balances receipts and payments.
  • Reviews schedule for new patients, updating when necessary.
  • Calls patients with appointment time reminder, obtaining insurance information and referral forms.
  • Prepares, distributes and collects fee tickets; reviews fee tickets for completeness; reconciles fee tickets with daily schedule.
  • Schedules return patient appointments and patient testing; validates patient's parking.
  • May prepare patients' charts for daily appointments.
  • Assists patients with insurance questions regarding billing process.
  • Assists staff with sending out reminder cards and other related scheduling duties.

Working Conditions :

  • Normal office environment.
  • Exposure to blood-borne pathogens.
  • Requires protective devices.
  • Patient care setting.
  • Direct patient care setting.

    • Physical Effort

  • Typically sitting at desk or table.
  • Typically standing or walking.
  • Typically bending, crouching, stooping.
  • Occasional lifting (25 lbs or less).

    • Equipment

  • Office equipment.
  • Clinical / diagnostic equipment.

    • Required Qualifications

    Education : High school diploma or equivalent high school certification or combination of education and / or experience.

    Certifications : Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

    Work Experience : Medical Office Setting (2 Years)

    Skills : Not Applicable

    Driver's License : A driver's license is not required for this position.

    More About This Job

    Required Qualifications : Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

    Preferred Qualifications

    Education : No additional education beyond what is stated in the Required Qualifications section.

    Certifications : No additional certification beyond what is stated in the Required Qualifications section.

    Work Experience : No additional work experience beyond what is stated in the Required Qualifications section.

    Skills : Communication, Computer Literacy, Insurance, Interpersonal Relationships, Medical Terminology

    Grade : C06-H

    Salary Range : $17.34 - $25.40 / Hourly

    The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

    All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

    All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure / certification verification, physical examination, certain vaccinations and / or governmental registry checks. All offers are contingent upon successful completion of required screening.

    Personal

  • Up to 22 days of vacation, 10 recognized holidays, and sick time.
  • Competitive health insurance packages with priority appointments and lower copays / coinsurance.
  • Take advantage of our free Metro transit U-Pass for eligible employees.
  • WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

    • Wellness

  • Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

    • Family

  • We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.
  • WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

    • For policies, detailed benefits, and eligibility, please visit : https : / / hr.wustl.edu / benefits /

    EEO Statement

    Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

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    Service Representative Ii • Saint Louis, MO, US