Senior Client Manager - Employee Health & Benefits

Senior Client Manager Employee Health & Benefits

Award-winning, inclusive, top workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Senior Client Manager at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE : MMC).

A day in the life.

As our Senior Client Manager on the Employee Health & Benefits team, you'll actively manage a book of business to ensure each client's benefit plan needs and goals are met. This involves managing annual benefit enrollment periods and overseeing the transfer of coverage to new vendors, providing first-rate benefit plan communications to clients, resolving day-to-day service issues and concerns, maintaining accurate and up-to-date benefit plan documents, and counseling clients on a wide range of regulatory issues affecting benefit plans. Additionally, you will work with significant autonomy and demonstrate a high degree of competency in the position. Finally, may also help train newer Client Managers, conduct formal training, create new products, or similar functions.

Essential Functions

• Actively and effectively manages benefit annual enrollment periods and the implementation of plan changes and transfers of coverage.
• Assists with day-to-day service issues and concerns, such as eligibility, claim and billing issues, and the like.
• Tracks a large number of open issues, communicates thoroughly with clients and vendors to ensure a common understanding of each issue, where an issue stands at any given time, and ultimately how each issue is resolved.
• Proactively acts as the key "go to" person for clients when benefit plan issues arise.
• Provides professional and accurate employee communications to clients, such as annual benefit enrollment period newsletters, PowerPoint presentations, benefit summaries, enrollment forms, etc.
• Secures and maintains current and up-to-date benefit plan documents including amendments, Summary Plan Descriptions, policies, etc.
• Thoroughly documents issues so comprehensive client histories are developed and maintained.
• Works well with clients, leadership, service team members, and others as appropriate, sharing information and communicating clearly and professionally.
• Consults the sales team and keep them informed of significant concerns and client issues that may arise.
• Maintains a strong working knowledge of current benefit plan regulations, such as ERISA, COBRA, etc. so is able to provide sound guidance to clients on these issues.
• Continuously expands working knowledge of welfare benefit plans and regulatory issues by attending meetings, asking questions, researching regulations, attending seminars, etc.

Our Future Colleague

We'd love to meet you if your professional track record includes these skills :

These additional qualifications are a plus, but not required to apply :

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are :

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority / Female / Disability / Vet / Sexual Orientation / Gender Identity employers.