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Conversion Rate Optimization (CRO) Lead

Conversion Rate Optimization (CRO) Lead

BOLT FARM TREEHOUSEWhitwell, TN, US
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Job Description

Job Description

Lead the strategy that converts curiosity into connection at Bolt Farm Treehouse! - Growth Hacker for Experiential Luxury

The Opportunity :

Actively Hiring | Full-Time | Remote

This isn’t just another CRO role. This is a once-in-a-lifetime chance to turn digital attention into transformational travel—fueling a global movement in luxury hospitality. Every experiment you run doesn’t just move numbers—it unlocks real-world magic : couples reconnecting, lives transformed, and a legacy of hospitality that redefines what “luxury” means.

If you’re the kind of person who thrives on hard problems, high standards, and high stakes—welcome home.

Power Questions

  • Are you ready to be part of a mission, not a job—building the future of experiential luxury with a team obsessed with impact and legacy?
  • Have you mastered the art of funnel science, where psychology meets data, and iteration meets speed?
  • Do you crave the adrenaline of knowing every test you launch could unlock millions in revenue and unforgettable guest memories?
  • Can you own the booking journey end-to-end—relentlessly optimizing from first click to final upsell?
  • Do you have the stamina, grit, and insanely hardcore work ethic to play at Bolt Farm’s level : best is the standard, speed is a habit, and “magical” is the minimum?

Why this role exists

We’re scaling a luxury hospitality brand where every incremental basis point of conversion turns into real bookings, real guests, and real magic on the mountain . Your mission : turn attention into reservations —systematically, relentlessly, measurably.

The bar (read this twice)

  • This is not a “make a few landing pages prettier” role.
  • It’s a hard-mode position for operators who can model funnels, run airtight experiments at speed, and ship changes that move revenue within days, not quarters .
  • If you don’t love numbers, rapid iteration, and owning the win / loss record, this won’t be fun for you.
  • About Us :

    Bolt Farm Treehouse is an award-winning, mountaintop retreat & spa in Tennessee. We create unforgettable experiences in nature-immersive settings, providing a sanctuary for deep connection and renewal and enabling people to realize their fullest potential. We blend million-dollar views, one-of-a-kind accommodations, and top-tier hospitality to offer premier wellness retreats and romantic getaways where guests can celebrate life’s key moments and reconnect with what truly matters. We strive to be the #1 retreat in America for strengthening relationships, impacting 100,000 people annually through transformative experiences. We cultivate a positive, drama-free workplace where every team member feels valued, supported, and inspired for personal and professional growth. Our team, driven by love and a strong work ethic, creates a positive impact on the world.

    Meaningful work. Meaningful relationships.

    We Are an AI-First Company :

    At Bolt Farm Treehouse, artificial intelligence isn’t just a tool—it’s part of our DNA. We embrace AI as a core driver of innovation, operational excellence, and elevated guest experiences.

    By automating the repetitive and streamlining the complex, AI empowers our team to focus on what truly matters : building meaningful human connections, unlocking creativity, and making a lasting impact.

    Company Core Values :

  • Best is the Standard – Excellence is the only standard.
  • All-In – Commit fully, take ownership, and give your best.
  • Move Fast – Speed and efficiency drive success.
  • Wow Every Guest – Create exceptional experiences that leave a lasting impact.
  • What you’ll own :

  • Full-funnel conversion from first impression → booking engine → confirmation → add-ons (spa, experiences, upgrades)
  • Experiment program : backlog, design, stats plans, QA, rollout / rollback, documentation, and learning archive
  • Booking-flow friction removal : mobile performance, calendar / availability UX, fees & policies clarity, trust signals, microcopy
  • Offer architecture : bundles, urgency / rarity, price presentation, social proof, upsell / cross-sell sequencing
  • Attribution sanity : align paid / organic / email / SMS with site behavior; fix tracking gaps; stop double-counting
  • Insights engine : translate heatmaps, session replays, surveys, and user tests into shippable hypotheses
  • Partner orchestration : work tightly with Creative, Paid, Lifecycle, RevOps, and Engineering to ship tests fast
  • Standards & SOPs : codify how we test (stats guardrails, power thresholds, QA checklists, launch playbooks)
  • Non-negotiable outcomes (first 90 days)

  • Ship 12–16 experiments (mix of A / B, MVT, and sequential tests) with clean pre-analysis plans
  • Deliver measurable lift in at least two of : site→booking-engine start rate, step-to-step progression, checkout completion, add-on attach rate, mobile speed
  • Reduce booking-engine abandonment and publish a repeatable playbook for reclaiming drop-offs
  • Stand up a CRO dashboard (daily) with funnel health, experiment velocity, win rate, and impact to revenue
  • Close top 10 UX debt items blocking conversion (prove via before / after metrics)
  • The Person We're Looking for Will Have :

  • 5+ years leading CRO and growth experimentation, with shipped tests directly tied to booking and upsell revenue
  • Design Experience : Skilled in Figma for wireframing, prototyping, and visual optimization of landing pages, booking flows, and marketing assets
  • Mastery of A / B testing design, execution, and analysis (power, MDE, sequential testing), with experience applying advanced variance reduction methods
  • Fluent in GA4 + GTM, Hotjar / Clarity, HubSpot CRM analytics, and Looker Studio dashboards; comfortable QA’ing results with SQL when needed
  • Strong UX instincts : microcopy, value articulation, objection handling, and hands-on ability to adjust HTML / CSS / JS to implement or direct engineers
  • Proven record in hospitality & e-commerce funnels, including booking engines, spa upsell systems, and dynamic pricing models
  • Expertise in mobile optimization, Core Web Vitals performance, form / checkout UX, and payment conversion (Stripe, Shift4, ACH, BNPL)
  • Skilled in attribution modeling, event naming / taxonomy, and debugging tracking drift across complex multi-system stacks
  • Experience tying CRM-driven workflows (HubSpot automations, abandoned cart follow-ups, referral campaigns) directly to conversion outcomes
  • How we work (Musk-ish philosophy) :

  • Insanely high standards. Best is the standard.
  • Extremely hardcore work ethic. You are joining a stable of stallions who are revolutionizing hospitality.
  • Speed as a habit. Weekly test velocity beats quarterly “big bang.”
  • Reality >
  • opinions. We ship, we measure, we keep what works.

  • Owner mindset. No blame-shifting. You own the funnel end-to-end.
  • AI-first. Use AI to analyze sessions, draft hypotheses, generate copy variants, and accelerate QA—then verify with data.
  • What success looks like (12 months)

  • Durable double-digit lift in end-to-end booking conversion
  • Experiment machine : steady cadence, >
  • 30% win rate, learnings compounding

  • Attach-rate growth on spa / experiences without harming primary conversion
  • Source-level clarity : we can tell which channels actually create bookings—clean, auditable, trusted
  • Tooling you’ll likely touch

  • Analytics & Tracking : GA4, GTM, HubSpot CRM analytics, Hotjar, Microsoft Clarity
  • Experimentation : Optimizely, VWO, Convert, server-side testing / CDN as needed
  • Design & CMS : Webflow, HubSpot, Figma (wireframing & prototyping)
  • Data & Reporting : Looker Studio, Sheets, Excel; SQL for validation and ad hoc queries
  • Collaboration & Versioning : Git (light usage for workflow / code tracking)
  • What you’ve shipped before (show us)

  • A 1-pager per test : hypothesis → design → guardrails → result → revenue impact → decision
  • Examples of checkout simplification, pricing / offer presentation, mobile performance fixes, and add-on upsells that moved money.
  • Compensation & logistics

  • Competitive salary + performance bonus tied to booked revenue impact
  • Benefits + gear + learning budget
  • Location flexible; core collaboration hours aligned to CST
  • Equal Opportunity

    We hire builders. We celebrate diverse backgrounds, identities, and perspectives. If you can raise the standard and ship results, we want to hear from you.

  • Referral reward will be paid at 6 months of employment
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